Mi Hacienda — Restaurant in Vernal

Bad Birthday lunch vibe!

We have always loved Mi Hacienda and have had wonderful service in the past, which is why today was such a surprise. We went for my son’s birthday lunch with a group of 10, and while it started off great, things quickly went downhill.

Our waitress accidentally spilled part of a drink on my daughter — no big deal, accidents happen. But after our food arrived, she never came back to check on us. We all finished eating and sat for quite a while with our plates still on the table, hoping to order dessert for the birthday celebration. My husband finally asked someone for our waitress, we were told she had gone on a break. That struck us as odd since she was in the middle of serving a large table, and there was not handoff like I’m going on break and so and so will be taking care of you!

When the fill I waitress returned, she simply brought us our tickets. Never asking us how we wanted to handle the bill, I was planning on picking up the tab which I would have told the waitress if she had ever come back.

Then mentioned it was my son’s birthday and that we were hoping to order dessert. Her response was, “Well, it’s free,” said in a tone that felt less than caring tone. We thought maybe she would bring a desert menu, but she brought just the birthday, dessert, placed it in front of my son without asking if anyone else wanted to order something. Then she asked, in a rather dismissive way, “Did you guys want to sing? We’re short-handed.” It wasn’t so much the words as the tone — it felt like we were bothering her. We ended up singing ourselves, but by then the atmosphere felt awkward and rushed, as if we were being pushed out.

This all happened around 2 p.m., not even a busy dinner rush. The experience took away from what we had hoped would be a fun birthday lunch. We’ve always enjoyed this restaurant, but this visit was disappointing and not up to the service we’ve come to expect from Mi Hacienda. I had never seen this particular waitress before (short hair, redish bob). Wished we had gone...

So I’m conflicted. The first time we ever ordered from them was a Togo. It was so delish 5/5!! Perfecto! We were ready to come back. The second time about a week later, I ordered for just me and my kid. My burrito was smaller, beans weren’t on the side like the first time (they were in the Togo pan) but overall it was good 4/5. This third time, about two weeks later we ordered the same things we got the first time and it was disappointing. My veggie burrito had no sour cream or avocado but again the beans were in the pan. Everything was barely warm. The French fries taste stale like they are from the afternoon and they didn’t have any of the delish seasoning they had the first two times. Just plain basic stale fries. My husbands tacos weren’t that great, cold with a ton of onions, like overloaded. The flavor of everything was just less than, 3/5 this third time. Seems they need to get all the cooks on the same level as the first one we got. It’s been a hit or miss and so far it’s been declining each time? We have not ate in the restaurant so I can’t speak to that. The price isn’t not to bad for the amount of food, just wish it would all...

Waitress brought out the wrong drinks and blamed it on someone switching the pitchers. Our guacamole appetizer was delayed, as was the neighboring tables. Waitress told us ours was accidentally dropped at the other table. Told the other table the same story as if we couldn't hear her. Our meals came out almost immediately after the guacamole and the tacos were wrong. We ordered tacos carbon and got shrimp tacos. This one, the waitress blamed on us, saying we got the names mixed up. Oh no, it couldn't be because when she was struggling with the word, I said like the element carbon - like carbon fiber. So even though she couldn't speak Spanish, she should have understood the English pronunciation of carbon. The food is good, but I'm not sure it's...