Cold Stone Creamery — Restaurant in Vernal

Not impressed with the Vernal cold stone at all tonight. We wanted to treat our kids for all their hard work and help recently and reward them with something nice and they chose coldstone. It was busy and there were two girls gossiping and playing around in the back area and one girl trying to keep up on all the front counter customer need. Portions were extremely small for the price. I had a promotion for $5 off and it didn’t work when I entered my phone number and the girl didn’t say anything so I ended up paying full price and just ordering on the app to use my $5 off any purchase offer. 25 minutes after placing my order I finally had one dish of ice cream I ordered as it seemed the other two girls just wanted to play around and not work and eventually must’ve realize there was an online order that needed made. They did dump marshmallows from one container into another but that was the only actual work I seen from the two girls that were there to play around and get in the way of the employee who was actually working...

Haven’t been to coldstone since the owner change. Waited about an hour before getting up to the counter to even order and the line was only back to the freezer. A ton of people walked out because they were tired of waiting. We were used to it being a quick in and out service. The employees were not friendly either. No smiles, no greeting, they all looked miserable and even when we tipped there was no song or thank you. Out of the 4 employees only one was helping customers. The ice cream was okay but it was very frustrating. They kept stopping orders to do online orders as soon as they came through which made the wait longer. You would think for a Saturday on a holiday weekend they would be...

This is one of my favorite Cold Stone Creamery's up to date! The staff is always VERY friendly and understanding. I always have a hard order and they always make it perfect. Not to mention that their prices have stayed low through this hard economic time. I love it! Highly recommend!!

My only downside, however, is that every other Cold Stone I've been to, gives you much bigger portions. This one fills it to top of cup and that's it. The other ones I've been to fill it so much you can barely fit a lid on it. It seems a little sparse. That's my only...