Moe's Southwest Grill — Restaurant in Vernon

A gust of hot air blasted through the ventilation system of the rundown Buick as I put my key in the ignition and started my car. It was a Monday, and like any day in December, the weather outside was less than desirable, and especially miserable to run track practice outside. Although my face and hands had seemed to have lost sensation and the muscles in my body were exceptionally sore, what I seemed to be most disgruntled by was the perpetual groan of my stomach. I hadn’t eaten since I had lunch at eleven o’clock— that was almost six hours ago. It was time to grab a bite. And I knew exactly where I was heading. An advertisement for Subway played on the radio as I pulled out of the high school and made my way down 83. “For a limited time, Subway is offering a different 6-inch sub for only $3.50 during our Sub of the Day promotion.” The sky was quickly darkening, and moving forty miles per hour down the road, the blurred neon signs of fast-food and fast-casual dining seemed to fill the landscape with an overwhelming presence. Taco Bell. Starbucks. Friendly’s. My unsatiated hunger only grew. My vehicle came to a halt in front of the Dunkin Donuts and McDonald’s as I approached the glaring red of the traffic light. The latter was advertising their new deals now with the sweet-and-savory Sausage, Egg, & Cheese McGriddles added to the McPick 2 selection. The light turned green, and soon after, I pulled into the Tri-City Plaza, passing Denny’s as I took a right and then a left into the parking lot. I stepped out of the car, exposing myself to the frigid December air again. I hurried across the lot to the sidewalk, and strolled past Papa Gino’s and their large sign in the window advertising their dine-in only $4.99 All You Can Eat cheese and pepperoni slices and pasta marinara every Monday to Wednesday. All of these deals seemed very enticing, but I had already made a commitment even before I stepped into my car. Soon enough I found myself standing before the embodiment of pure elation. I placed my hand on the handle, feeling serenity permeating the body, and pulled open the door. As I entered, I found myself immediately greeted with a very familiar warmth. “Welcome to Moe’s!” Ever since a new location opened up in town, I’ve found myself doing this— going to Moe’s on Monday— to be a very common occurrence. Specifically every single Monday for the past two or so years, ritualistically ordering a pork burrito bowl (the carnitas Earmuffs on the menu) with rice, no beans, grilled peppers and onions, cheese, pico de gallo, corn salsa, tomatoes, raw onion, guacamole, sour cream, jalapeños (raw and pickled), and cilantro, with tortilla chips every time as well. This practice that I have more or less religiously devoted my life to, regularly attending and worshipping this business entity known as Moe’s Southwest Grill at the beginning of every week, allocating Monday as the sabbath day, seems almost completely bizarre. Moe’s Southwest Grill delivers to me exactly what I am looking for to satisfy my needs. As an athlete, the ideal meal would have to contain an abundance of carbohydrates and fats, and would satisfy my increasing caloric intake. The burrito bowl is an even more ideal item than the standard burrito, since the meal is not limited by the amount of food that can fit within the shell. This burrito bowl, stacked with almost every single available component, along with the bag of tortilla chips and a drink, complete a filling, whole meal that I sometimes even struggle to finish in one sitting. As an added bonus, the Moe’s Rockin Rewards mobile app rewards every time I visit, making the decision to visit again the next week, almost a certainty. Almost like school uniforms, or the wardrobe choices of Steve Jobs or Mark Zuckerberg, these habits completely eliminate any struggle with decision. While this meal may have downfalls in other areas, this meal effectively satisfies the ultimate purpose of food, as a vehicle for necessary nutrients and energy, while removing the struggles in dealing with the...

On 03/19/2024 I tried to use the Moe's app to order delivery from Moe's. My order came out to $54.20. I hit the complete button and the app said it can't process right now and to try again in a few moments. I waited a few minutes, hit submit again, same thing happened. Waited a few more minutes, hit submit and same thing. Waited a few more minutes and hit submit a final time, it then said my bank declined the payment. So I check my bank account, it charged me three times for $54.20. I called the restaurant and asked if they received my order and they responded with "no" and to order through the websites page. Being in the restaurant business for many years I knew these were just "pending process" charges and they wouldn't be taken out. I then ordered from the website which was more expensive for some reason being $56.45. I then got my food. The next day I noticed all four charges were processed, with only two being refunded for $54.20 each. I contacted the restaurant to explain, then said they will look into and call back, never did. I called back a few days later and after being on hold and hung up on multiple times I got a manager. Said he will look into it and call back. Never did. I got a survey in the email so I filled it out with my complaint, and got an email back from the GM who said it was an app error and he can't see any of those transactions to refund them and to take it up with my merchant. And that was that. I'm still out $54.20 and multiple headaches. Filed a complaint...

Simple put, here are my grudges! How a mgm and other coworkers continously talk over a customers food when its being put together. Oh boy! Time to call the health inspector! Try wearing a mask to prevent germs from spreading. The nonchalant behavior from a manager whose wearing a black shirt. (1a) The lack of professionalism i.e. discussing a co workers name preference very loud in front of customers, and at a busy time as well. The blatant disregard of moving food along the assembly line in a timely manner, and still expecting customers to (1) Not walk out because of it & (2) still pay for the inventory used. This is so ridiculous and outrageous, corporate will here about this. Plus I'm praying to God, I get sick from the lack of cleanliness that I saw tonight. Because they will be sued. Lastly, how dare they claim to be the burrito for Uconn Athletics, with this type of behavior. I have pictures and video of my claims and will forward them to corporate accordingly, simply because this restaurant refuses to wear name tags, for easy identification. Well I guess everyone has to be reprimanded. Which I know, is not fair! Its just, we as customers can not let these actions and behavior slide no matter the cost. Great job...