Bagelwich Bagel Bakery & Deli — Restaurant in Verona

In these crazy times that we are all living in, it’s nice to know that there are still kind people out there willing to go above and beyond. This was my experience with the good people at Baglewich. A good friend of mine was hosting a Zoom Shiva (for his dad who we lost to COVID). I wanted to order some food for his family, in particular some bagels, cream cheese spread and nova. I live in NY. He lives in NJ. So I searched for places that were close to his residence. Most businesses told me that they were closing soon/early and couldn’t take my order or didn’t do deliveries. Baglewich Bagel Bakery (Verona location) was actually one of the places that told me they were closing soon also, but the difference was, that they were kind and understanding of the circumstances and were willing to try to work something out with me when I told them I was trying to send food to my friend for his family’s Shiva. They helped me with a few menu questions and said I could still order, but they do their deliveries through Door Dash. So, I tried to order through Door Dash, but the DoorDash app would not allow me to place my order for delivery today (only for tomorrow). I called Bagelwich back, and spoke with the owner, Frank, who tried to help me troubleshoot the app so I could get the order in. After several failed attempts, the owner offered to do the delivery himself on his way home. He could have told me to call tomorrow or just apologized that Doordash couldn’t make the delivery, but instead he made the delivery himself. My wife and I are so appreciative of his (and his wife, who was also helping us) kindness! My friend told me the food was super delicious and hit the spot! Thank you...

I am a long time customer who very much enjoys the quality of food offered by this establishment. In fact, food wise this business deserves five stars.

Unfortunately, what I find particularly disturbing is the lack of enforcement over COVID 19 occupancy rules. There are 2 signs on the door clearly visible to anyone entering the premises: one saying a limit of 3 to 4 customers at a time, and the second - wear a mask. Regrettably, the owner does not enforce the limit rule. While there is a line of customers outside patiently waiting - there are instances where up to 8 customers crowd inside the store. Thus, breaking rule number 1( limit of 3 to 4 customers), and making social distancing impossible given the tight quarters of this business.

I can appreciate the owner is just trying to make a living. I along with everyone else is completely supportive of this through our loyal patronage through the years. However, the owner must recognize that his customers and employees are also trying to survive this pandemic. Please support us in this endeavor by enforcing the limit rules posted on your door. Together - we can get...

I used to work up the block years ago and I remember this bagel place - food was great ! Specifically corn beef & pastrami ! Sometimes I will make my 20min drive for that and so I expect the hectic chaos of a good bagel place but absolutely no the rudeness or unprofessional management of employees . As a customer I lose my appetite and appreciation for the food when I hear clearly the owner barking up orders and demanding and in a very demeaning manner! It dose not show leadership and it makes it for distasteful experience! Needless to say while I waited 15-20 min for my sandwiches and bagels to be prepared I got a headache from owner screaming at her employees! I looked over at other 2-3 cust waiting with me . And they rolled their eyes in agreement and annoyance ! The establishment no question is profitable but those employees I think 6-7 I saw all looked miserable!

I won’t be coming back based on that reason alone . #treatyour people...