Papa Murphy's | Take 'N' Bake Pizza — Restaurant in Verona

Very rude staff tonight- my receipt states the name "Jay".

I'm at 5pm to pickup a cheese bread and waited a minute or two before any staff came out from the back. Jay was very gruff and demanded "did you order ahead!?" And when I said no, I just want some cheese bread he wordlessly rung me up. The only thing said to me (gruffly) was "receipt?" And I answered yes. Another younger looking staff member (looked hs school age) had followes him out to watch the interaction. As I left the store I looked back and the youngest one was smirking and trailing behind Jay, who had already beelined for the back office area that is out of sight.

It was weird, and very rude.

Our family regularly will stop in to pickup a cheese bread on Fridays for our little kids as a week's end treat for family movie night, and this was very unusual for this location... So I'm really hoping this isn't the new normal.

I usually tip when prompted because they do usually have great service, but definitely...

Called at 7:55pm on Thursday February. 4th. The worker was obviously a teenage boy with no respect for costumers. After calling on multiple phones multiples times, he finally answered with a harsh tone. I asked a question about the valentine’s day pizza and he said “uhhh, idk maybe”. He proceeded to hang up while i was talking, leaving me speechless. I called again hoping it was just a miscommunication but when my call was answered, there was no talking just absent sounds leaving me discomforted. I asked another question about a different product, and there was no response and then quickly after,, the call ended. Absolutely heartless. This behaviour is unacceptable and this location lost my business, and i will be going to another location. ...

My partner politely asked that a mistake on our pizza be corrected, it was related to a food allergy and the manager agreed it had been made wrong. The teenage staff members reacted very poorly and made a show of dumping the pizza in the trash and ignoring her apologies and thanks while making a new one, despite having three people on staff and no one else in the store. I've never left a bad review for any restaurant in my life but this displayed such a lack of emotional patience or intelligence by these employees after they made a mistake. We don't expect everyone to have huge smiles or seem excited about working but being rude to a nice person doesn't do any good for anyone involved....