Very disappointing experience tonight. My girlfriend and I are regulars here, coming at least twice a month. Tonight I got the perch fish fry and she got the cod. A couple bites of my perch and I knew something was wrong with it. It was so chewy, tough, and fishy... My girlfriend gave me a bite of her cod and it was the same! I chewed it for over a minute and couldn't physically swallow it, it just turned into a thick rubbery paste in my mouth that I had to spit out looking like a cod golfball𤢠absolutely nauseating
I never complain or send back food unless I actually can't eat it, which has maybe happened less than 5 times in my life, but I told our server, and her response was "well no one else has complained about the fish tonight" that doesn't mean that nothing is wrong with our fish!!! She went and talked to the kitchen and came back and only offered to take 50% off one of our meals. No real apology was given or anything. I told her it was probably overcooked and she just looked at my perch and said that it doesn't look overcooked đ
It's not like we ate all the fish and then asked for a refund! Our plates were still full with only a few bites out of the fish, with balls of spat out fish in napkins on the plate!!!
Any decent kitchen manager would have taken it seriously and comped the meals, or at least offered half off both of them. Not just offered half off one meal when both of them were inedible. I would have no reason to write a bad review then, which sucks because we have always enjoyed...
   Read moreWe just left this place. We drove from Lake Mills because some friends of ours rave about how good the fish fry is. Unfortunately, we never got a chance to try it. There were moderately busy for a Friday night, but there were two open bar stools at the bar. We decided we would sit there. We sat down and waited longer than we should have considering there were two bartenders but they could have been getting drinks for table too. We finally had a bartender come to us. I believe Melissa was her name. She asked what we wanted. I told he I would like a whiskey old fashioned sweet and before I could finish and ask my follow up question, she was asking my husband for his drink order. So I said, sorry, I wasnât done, do you have peach whiskey? She said no and asked my husband again what he wanted. My husband knew I wasnât done ordering so I again said, Iâm not done, what kind of whiskey do you have? She very smugly turned to be and with complete attitude, asked me what kind of whiskey I like. Her tone, facial expressions, smug attitude, and unwillingness to be polite completely turned us off and we said to never mind, we would leave. It was a struggle to get her name or the managers name. We wonât be back and I will definitely be sure to tell our friends and family to avoid this place if possible. If I am spending money, I expect good...
   Read moreGo here quite frequently as we live close, the service has really declined as of late. Very difficult to get the attention of a bartender unless you are a regular or one of their friends. They seem much more interested in socializing with those that they know and checking their phones than they do making sure everyone at the bar is served. We went for dinner 9/13, sat at bar, there was no check to make sure everything was OK after food arrived, and despite the empty glass sitting at the edge of the bar, they never asked us if we wanted a drink refill. No clearing of empty dinner plates, no asking for a box until we flagged someone down, and very difficult to close out the tab. We tend to have a large amount of patience for bartenders who are busy, having both been in the service industry in the past, but neither one of the bartenders were overly busy, just seemed uninterested in serving. Hope there are improvements made because they do have pretty good food here, but Service has been very lacking the last couple...
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