McDonald's — Restaurant in Victoria

I would give ZERO stars if I could! We went through the drive through at 6pm. Saturday before Easter weekend. A few days ago, one of my granddaughters did not get her toy in the happy meal. Young children do look forward to their toy in their meals! I called and asked for a manager. He stated he would write my name down and let the others know I would be coming by to pickup. I mentioned this to lady at the window and she said that person was not there. I explained what he had told me. She acted irritated and exhibited very bad customer service. After speaking with whoever she did, she handed me a toy and told me I needed to ask for mgmt. next time! She was unfriendly, unprofessional and should not be working at this store! I will be following through with upper mgmt. (May seem like something small to some people but my granddaughter is autistic.) Customers service is what makes or breaks a business. And, on top of this the two fish fillets were dry and old tasting. And, they forgot two sauces I paid for! I definitely will not be giving this store my...

I was in the drive thru almost an hour, after about 10 mins waiting to order I finally said hello and was able to order. Got to the first window to pay and noticed there was items missing from my order on the receipt that was almost $30 already. So I paid another $6 for the missing items, then waiting the remaining 30 mins or so to get my frappe the wrong flavor which they did fix right away, and then in the bag, the original missing items that I paid for weren’t in the bag, so I tell the lady and she tells me what i ordered and then I had to remind her that she was the one who fixed my order at the other window and then she remembered and gave me the missing items. Then after I left, i realized there was no straws in either of the bags for my 2 drinks. Maybe they’re short-handed and I understand the length of time it can take if they’re going one order at a time, but if that’s the case, it shouldn’t be messed up that many times within an hour...

We got 50 nuggets okay 50! And we got 10 sauces. Our doordash seevser was on point! But we look in the bags and our 10 sauces are no where to be found I called and after the 10th call I reach someone and there is nothing they can do for that except a discount nah we can't eat our nuggets now thanks McDonald's y'all failed me again I wish you can choose location with door dash I would have chose the one on Navarro side way better especially with customer service! Update ::: I ordered through door dash and we weren't just missing our sauce for our nuggets we were missing one whole item and the manager tried to say we would have to go through door dash for that when they are the one making us the...