South Block — Restaurant in Vienna

South block has the best açai bowls around. The service is also impeccable and everyone’s so nice every time I come in almost every location, but especially this one. The only thing that ruins South Block for me is their management and their menu. I wish there was options for minimal topping. Some days I just want a açai bowl with nothing on it. There’s so much topping and not enough base.

Also, they don’t answer phones because it’s too loud in there but they also don’t let you customize anything if you order online so you have to go in person to order and wait every time if you have anything to customize. you can’t customize at the kiosks either because it’s the same operating system as online.

Also, their websites and web services just suck. They need to pay their IT department more. For a business this scale they should’ve had a really nice website and ordering operation system but they don’t.

They did recently change their app and point of sales system (square to toast) so hopefully that goes well, but that also means everyone who had points in their previous account loses all their points on top of making a whole new account (some folks did some folks did not)

Their standard of procedures, marketing, and corporation leadership just seems hodge podgy, disorganized, and are not doing any justice for the storefront who are actually doing great. When I see how it’s ran from higher up, it really discourages me to not go back lol if I’m going to pay top dollar ($13-14 for 1 bowl…) for top product, but get really bad service from corp- that’s not ok and I’m might as well go to pitaya Bowls.

It also made me wonder how the employees are getting treated because after talking to them about these issues, it seems like the management doesn’t care that the floor associates agree that there needs to be improvement.

Anyways, cracks all around - please fix it so I can enjoy a nice açai bowl from you guys and not feel resentment and spite lol

Edit: Alex from marketing got back to me and I got back my points, which is wonderful. Alex also took the suggestions I put on this post and hopefully we can see some more topping options and to be able to customize our orders...

I recently had the pleasure of trying two delicious and healthy offerings: the Chunky Monkey Protein Shake and the Strawberry Acai Bowl. Both items were fantastic and provided a perfect balance of flavor and nutrition.

Chunky Monkey Protein Shake: The Chunky Monkey Protein Shake is a delightful treat that manages to be both indulgent and nutritious. Packed with rich flavors, this shake combines the creamy goodness of bananas and peanut butter with a hint of chocolate. The protein content is substantial, making it an excellent post-workout option or a satisfying snack. It’s thick, creamy, and perfectly blended, ensuring a smooth and enjoyable drinking experience. Each sip delivers a burst of flavor that leaves you feeling energized and satisfied.

Strawberry Acai Bowl: The Strawberry Acai Bowl is a refreshing and vibrant choice, perfect for a light meal or a rejuvenating snack. The acai base is smooth and naturally sweet, complemented perfectly by the fresh, juicy strawberries on top. Granola adds a pleasant crunch, and a drizzle of honey ties all the flavors together beautifully. The combination of textures and the freshness of the ingredients make this bowl a standout. It’s not only delicious but also packed with antioxidants and nutrients, making it a guilt-free indulgence.

Overall, both the Chunky Monkey Protein Shake and the Strawberry Acai Bowl offer a fantastic blend of taste and health benefits. Whether you’re looking for a protein-packed shake to fuel your day or a refreshing acai bowl to enjoy as a healthy treat, these options are sure to satisfy your cravings. Highly recommended for anyone seeking delicious and...

I used to frequent this location before work. I started placing my orders on DoorDash where it gives you the option the “add top” I always get the Nutella bowl and add Nutella and banana. Every time I’ve done so online, it’s ignored. I get charged for it and never receive it. I’ve done it about 3 times, hoping they would get it right. I finally gave up. I never made a deal of it or requested a refund but today I went in to pick up my order to avoid mistakes and brought it to their attention about the numerous times I’ve been charged and never received it. I inquired about extra Nutella and they wanted to charge me $1. It’s not the point that I was asked to pay the $1. It’s the complete disregard of my complaint and bringing it to their attention. I was even asked to show my phone and I’m assuming previous receipts. Really!? At that point I said just charge me, as I was on the phone and not willing to go through it to provide proof. As a Resturant GM, that’s horrible customer service. Truly disappointed with todays service. They see me often there. The food is great! But better training on customer relations is...