Lilys Chocolate & Coffee — Restaurant in Vienna

Coming from the direction of Rte 66, the shop was a little difficult to find. The shop is on the corner of a very busy intersection and its front door is situated catty-corner so you don’t really see the signage from this direction. My GPS showed I was close, so I pulled into the very small parking area and ended up navigating around the building and down a narrow alley to park across the street. What little parking there may have been at some point in time is now reappropriated for outdoor dining. The shop is definitely easier to see coming from the Tyson’s direction.

Just outside of the store are cute benches, a decorative bicycle with flowers, artificial turf so it sorta feels like a garden setting, and some outdoor bistro tables. It was a Thursday afternoon around 4pm, and there were maybe 4-5 other people seated inside the shop as I entered. Below are a few pictures of the interior, from the decorative wall of roses behind a hanging chair to the cozy tables with padded rose-colored seating.

There was just one staff member working the counter. After a few moments preparing other coffee drinks for another customer, he greeted me and I identified myself as a Yelper. I ordered their specialty, Lockmas. Although he did not offer me a choice, he stated that they are drizzled in chocolate with my choice of topping. He pointed to toppings but didn't describe what they were until I asked him. I opted for the crushed Biscoff cookie crumbles. I've never had Lockmas before, and to describe them I'd say they’re similar to donut holes or like tiny Italian zeppoles: little warm balls of fried dough, plus your toppings of choice. I indicated my order was to-go, and he placed them in a cute white box with Lily's Chocolates & Coffee printed on top along with two wooden pointy sticks to be used to poke them from the box and into my mouth! (see pics)

Perusing the drink menu, I was torn between a cardamom chai and a Turkish coffee. He recommended the Turkish coffee, which I ordered. One drawback to mention is that in the smaller cups reserved for drinks such as espressos and Turkish coffee, they didn’t have a lid or sleeve to the paper cup. He used two cups so as to insulate my hand from the scalding heat, but without a lid to my cup it was a little precarious to walk to my car across the street without spilling (especially with my kids in tow!). Hoping they’ll order sleeves and lids for all of their beverage cup sizes in the future.

The Turkish coffee was a bit different than other traditional Turkish coffee I’ve had here in the States or in Turkey itself. This one was made with a strong cardamom flavoring, which I admittedly enjoy but it was definitely different than the strong coffee bean flavor I’m used to. It did have the grounds at the bottom like a traditional Turkish coffee. It was delicious and well-executed, but I would have more appropriately labeled this as a Cardamom Turkish Coffee, much like they had with their Cardamom Chai on the menu.

All in all, I would certainly return to try other desserts and beverages. It’s a cute spot to...

I recently visited Lilys Chocolate and Coffee in Vienna for a post-lunch treat, but my experience was far from enjoyable, all thanks to the lady behind the counter. Her rude and impolite behavior left a sour taste in my mouth. From the moment I approached the counter, it was clear that she had no interest in providing quality customer service. She barely acknowledged my presence and seemed annoyed by my simple requests. Her attitude was completely unacceptable. Not only was she dismissive, but she also lacked basic respect. Her tone was condescending, and she made no effort to hide her annoyance. It's disheartening to encounter such unprofessional behavior in a place that should be focused on creating a pleasant experience for customers. The situation escalated to such a degree of aggression, disturbance and hostility. Her tone became aggressive and intimidating, making me feel threatened and unsafe as a customer. She started screaming, cursing and throwing supplies and creating a loud disturbance in the kitchen and going back and forth to the counter shouting and cursing. Her co-worker tried several times to calm her down and push her away for me. She likely had attention to hit me but she’s unstoppable. This experience made me feel uncomfortable and concerned for my safety. Due to the escalating situation, I was left with no choice but to contact the police to intervene and ensure the safety of everyone involved. It was tremendously disrupting and unsafe to the point that other customers left the place. This incident completely marred my experience and left me with a negative impression of this coffee shop. Stress that such extreme and disruptive behavior is completely unacceptable in any professional setting. I encourage you as owner to take appropriate measures, such as reevaluating your hiring and training processes to ensure that your staff members are respectful, courteous, and capable of providing a safe environment for customers. It's a shame because the quality of the desserts was overshadowed by the negative encounter with the staff. I hope that the management takes this feedback seriously and addresses the issue promptly. No customer should have to endure such disrespectful treatment. Until there are significant improvements in the service provided by the staff, I cannot...

I've been seeing this place floating around on social media, so when the opportunity arose to try it out, I jumped on the chance.

This is a very cute place located on the corner of a nondescript little building - to the right of the plaza with Crumbl. Parking is a little tight, with spaces to either side and front of the building. They have terf and cute garden bistro tables/chairs in the front. Indoors, it's a pink (and Instagram) paradise. Pink walls, cute sayings in gold metalware on the walls, swing-based seating, pink and gold chairs, marble table tops, a flower wall, the works. It's pretty small inside so I can see it becoming crowded, but it was relatively empty on a Sunday afternoon.

They offer lots of unique coffee and latte options (with tea, hot chocolate, and smoothies as well). Their specialty is lokma, which are these Turkish/Middle Eastern fried balls of dough. They have so many options it can be overwhelming - from traditional (sugar syrop and pistachios) to biskoff (biskoff inside, drenched in chocolate, with biskoff crumbles in top) to white (white cream inside, white chocolate outside, oreo crumbles on top). They seem a bit pricey ($8 for 5) but given location and amount of fillings/toppings and the quality of the ingredients, I think it's worth it.

I've seen lots of reviews complaining about wait times, but I think it might be dependent on how busy the place is. We were served by the owner and her husband, and they both were so nice. They checked in on us several times during our stay there and made suggestions and accommodated our requests. It took 5ish minutes to get our drinks and 10ish minutes to get the lokma, which they fry, fill, and top from scratch.

I ordered an iced pistachio latte, which was delicious. My friend got a hot chocolate, which they make using their thick chocolate sauce, and she loved it. The lokma themselves have a good chew and depending on toppings, can be light or very decadent. I got the traditional and biskoff and liked both, but preferred the biskoff one. My friend got the waffle, which I think they make using lokma dough, and it was delicious. Overall, we liked everything we ordered. Very cute inside, great ambiance, good coffee and food. I love the variety of dessert/cafe options we have now, and I can't wait to com...