Pho Zone — Restaurant in Village of Weston

(when the store first opened almost two years ago or so) Horrific service and I'm Hmong too. They never acknowledged me and my partner. I was warned not to come and I learned my lesson coming all the way from wausau because we wanted to give them a chance. Never got seated never got acknowledged for over 20 minutes. -100 stars. Won't support or even think about coming again and I usually support my hmong business but not this one for sure. Wasted time. Food doesn't even look good and it's so expensive too for a bowl of soup!?! Damn so luxury, must got their shrimp fresh from the ocean, hand picked!? It's 3 dollars extra for that and 4 extra for meat (combos) that are suppose to be in it already and the prices are insane and I didn't even to put my buttcheek on the chairs. Don't support this poor sad business, there are others better and cheaper out there.

update. today, october 9th 2024. place gotten a lot better. the kiddos are grown and they're learning a lot. still shy, but better service and a more interaction towards their customers. greeting, food, service, and drinks improved. 1 star to 5 stars. improvment is key and motivation, doing something towards the goal and learning are pluses. congrags phozone! ya made me proud from my first post. i moved to weston, i was looking for a good pho place close to me. my friend told me this place is great. i said what? are u sure? i have to try it again. they changed and gotten so much better. I'd be coming more now. food is good! gatta try everything on the menu. they will see me often now. good job! first time going from 1 to 5. big improvement. keep it up!...

Seriously would give this place 0 stars . It was my first time and only time coming here . The service was terrible . They sat us down and gave us water then it took forever for a waiter to even come to us . Then finally a young blond comes to take our order and we had to keep repeating ourselves . It took forever for us to get our food which I get because it was busy . But we didn’t even receive our drinks we ordered . Then when we finally got our drinks it took forever to get our food so by the time the food came we needed refills on everything but the service was so bad we didn’t want to wait another 15 minutes to get refills . Then my aunt was last to order and it was taking forever for her food . I went to ask where it was and the young blond that was our waiter never even put it in . Which was irritating because she had us repeat what my aunt ordered and she still didn’t put it in . They asked if we still wanted her dish which of course we did because that was all she ordered to eat! So many workers and yet we weren’t taken care of . I ordered chicken wings and there was absolutely no salt and barely any sauce so it was super plain . They didn’t give us silverware and we couldn’t even get a hold of any worker just for spoons! Just terrible . Never again will I be coming here . I hope their customer service gets better. ON TOP OF THAT even though they forgot to enter one of our dishes they reentered it and charged us the full price for it and never even gave us any discount for THEIR...

My friend and I decided to try this place for lunch for the first time. Although this place may have good reviews due to the pho, our experience was pretty bad. I won't be back. There were very few customers so no real excuse for such poor service. Our server brought water, took our order, delivered our food and then never came back... not even to deliver the bill. My friend was out of water right away. Servers came out to take other orders and never even made eye contact with us again. I sat with a pile of dirty napkins on my plate for over 15 minutes before I decided to approach the cashier's station to ask for my bill. There was my server, perched on a pile of 4 cases of Bud Light deep in her phone. She still didn't notice me until I asked her for my bill. I'm not sure in the past if I've ever had bad enough service to consider not leaving any tip. But I guilted myself into leaving her $5. I ordered yakisoba and my friend a stir fry. The veggies are all frozen, not fresh, so certainly not what we expected. My yakisoba was nothing compared to what I've had in the past. FYI, it was Friday at lunch time. There are drinks from the bar on the menu; however, you can't order them until there's somebody 21 on site? Even if the pho is to die for, I won't be coming back to try it. For me it is good service above all else. That...