Hong Kong House — Restaurant in Virginia Beach

Me and my mother have been coming to them for almost 6 years. We legit live half a mile (with proof) away from the restaurant. We are so close to them that when they switched locations from where they use to be to where they are now we saw the whole thing. They have been great up until RECENTLY. Me and my mother ordered from them $30 dollars worth of food for delivery. We always get delivery and never have problems. But for some reason this time took 2 HOURS!!!!! We called and called continuously and they kept telling us that the driver was on the way. By time the food got to us it was cold and was leaking through the tray. My mom called them to inform them that it was cold so they said they will remake it. Me and my mom went up there by car since we are a half a mile away to figure out why it took two hours and to get her replacement food. When she walked in and told her name the woman at the front looked at her and said “oh no! We no longer deliver to because you are two hour away” mind you we live a HALF A MILE down the street. I can count the damn lights to them. They are basically blaming my mom for their delivery drivers behavior. They were irresponsible and didn’t want to take responsibility so instead they placed the blame on my mother. Be wary of ordering deliver from them if you live a half mile or more away. It will take TWO HOURS AND THEN THEY WILL BLAME YOU FOR THEIR MESS AND WONT...

Always have enjoyed the food here and when it was across the street from its location currently. Prices have increased so much tho. We used to have them deliver to us at Lillian Vernon all the time. I've been eating food from there since early 2000, atleast 17 years or more. Also been having food from Tung Hoi every since 1994 their prices haven't increased that much. However I love Hong Kong House Holland Rd, Va Bch Va. Their hot & sour soup, delicious....their fried wings delicious and big...(whole wings) LoMein has my mouth salivating as I type this review. I don't kno about all their items. I get the same thing all the time. (All day special) used to be $4.25 and if u ordered double wings it was a 50 cent upcharge...now the (all day special)is like $6.45 same portion amount same great taste but now the upcharge on double wings is $1.50. I go back cause the flavor is delish (imo)the older lady who normally takes your order is friendly too. Clean area while u wait. I usually take out at the newer restaurant. At the other location I have dined in. Jus old and dated space. Maybe that's why the changed their location but not their delicious taste only...

Update Someone from the restaurant called, apologized, and offered a credit to make it right in the future. I appreciate that and added a star to the review. Good customer service goes a long way. I called in two large orders of HOUSE fried rice. The person on the phone ensured that I wanted house and not combination. I assured her that I wanted house which is the white fried rice. I picked the order up and went home which is about 35 minutes away. When I opened the boxes, I was given combination fried rice. I was highly disappointed. It does not taste nearly as good as the house fried rice. I spent all that money on something I didn’t order or want. I called to express my frustration and the gentleman on the phone was very nice and apologetic but it was still very disappointing that we didn’t get to eat the meal that we paid for and were expecting...and most of...