Jersey Mike's Subs — Restaurant in Virginia Beach

I wish i could give 0 stars, husband went to go get lunch- went to pay, the charge went through but then their system glitched after it showed approved . The GM Hunter (claimed he was GM, would be very surprised if this was true) Said that the charge didn’t go through, My husband opened his bank app and showed him the pending charge for the $16 and change from jersey mikes - Hunter Then replied after seeing the pending transactions with his own two eyes , that that wasn’t enough because his system was telling him that the payment didn’t go through, And followed with “Im not in the business of giving out free food”- At no point where we trying to get one over or take food from this establishment without paying- But we are also not going to pay twice for a sub. Hunter gave no real solution, Was raising his voice and had an attitude from the very beginning. I see this Store has many low reviews- Could potentially be due to management style. Personally, I would recommend into looking for a change if that’s how your GM is talking/treating to your guest.- and while I appreciate the follow up(Message from Jersey Mike’s owner) It feels very AI, And it again does not offer any real solution to the money that they stole from us, And just allows more room for the obnoxious behavior to go on inside...

One of my very few negative reviews. I made this order on 4/16/2025 at 8:06pm. It was for a Turkey Provolone sub pick up order. When I got home I realized they made a mistake and gave me an Italian sub. When I called and informed them they said I had to bring the sub back to get a credit. Really?? At that time? Drive back 20 minutes to get a credit on their mistake. Worse yet, I eat very little pork and the Italian is nothing but pork. The night manager did explain they had a trainee and apologized for the mistake. It was explained to me that the manager, Hunter I believe, made a policy that a mistake sandwich has to be brought in order to get a credit. So I’m supposed to drive around with the thing until I decide I want another sub? Really bad policy and management. It’s bad enough when you’re hungry and when you get home after a 20 minute drive and ready to eat you discover that they messed up your order. Then get told you have to bring back the order to get a credit. Not that it was going to happen and I ate something else at home as there was no way I was going back out. Should charge them a travel fee. I told them how ridiculous their policy was and the night manager said they would send me some coupons. 2 months later, never came. I’ve not gone back either and...

Stopped by to grab a couple of subs before a concert, and everything seemed fine until I actually received my order. My sub was mistakenly given to another customer, who opened it at their table before realizing it wasn’t theirs. They returned it, and instead of making me a fresh sub, the staff simply rewrapped it and handed it back to me.

Normally, I would have insisted on a new one, but we were in a hurry, so I let it go. Once I got to the concert venue and opened the sandwich, it was a complete mess. It looked handled, and although I had asked for extra mayo, what I received was beyond excessive—it was drowned in mayo to the point of being inedible. It honestly felt like a joke.

Later that night, I woke up with severe stomach pain and was sick throughout the night. I can only assume it was from how the sandwich was handled and prepared.

Bottom line: be very cautious if you order from this Jersey Mike’s. Watch your sub from start to finish, and make sure it’s handled properly. I won’t be returning, and I recommend others avoid this location as well.

Adding to my review based on the canned response. This place doesn’t care about whether or not the service was good, the food was good - all of the responses are crap - all canned responses. Avoid this jersey mikes...