McDonald's — Restaurant in Virginia Beach

This place is always mind numbingly slow and the managers really don't seem to care or do much about it. Today I waited 15 minutes for 2 apple pies and a Coke. I was prepared for the long wait even though it's frustrating and I have no clue why most McDonald's get u in and out pretty quickly but this place never ever does. I'm leaving the bad review because when I bit into the pie it was cold, barely room temperature. I could have waited another 20 seconds for them to throw it in the microwave! One thing I always thought you could at least count on at McDonald's is burning your mouth on their apple pie! Nope, cold, old and nasty. Didn't want to wait to get them heated up so I trashed them and left. Also the manager didn't apologize for the long wait. And it's not that busy a place but they are always understaffed and seem to be moving backwards at times. They actually have 4 spots to park cars when the drive thru gets backed up which is pretty much always. Long waits, lousy cold food, inconsiderate and uncaring managers, just horrible. You look at the reviews and it's obvious this place has been slow for a very long time and the ridiculous feedback from owner or whoever pretty much says the same thing over and over but nothing ever changes. I'm a business owner and usually give companies the benefit of the doubt and not leave bad reviews but the general disregard for their customers is just insane. There is one young man in the drive thru usually that is extremely nice and professional, but he only takes the orders, too bad he can't prepare and serve the food as well. Seems most of the other employees are sitting in lobby on their phones or being loud and annoying, can't even read a book in peace while waiting twenty minutes for your cold food. I made the mistake of asking a manager why it took so long and she got mad, like I'd offended her or something. Place is always dirty too. Tables always need cleaning. Really wish coporste would look into this franchise and make an ownership change cause these owners, managers and employees...

These guys are f---ing up. For starters, turn on the lights to the drive thru menu after dark. We had to use a cellphone flashlight to view it. Second, even if we couldn't see the menu, it didn't matter, because you don't order while looking at the menu. They make you pull up to the next window to order where there is no menu to look at. Third, when we got to the window there was no one there. After 5 minutes of nothing, not a soul, we pulled up thinking there was another window to order at. Nope. The kid pops his head out the window, after the car behind us pulled up,and the car behind that pulled up, so there was no backing up. He actually said to us, "If you go around again and get back in line I can take your order." I said, "You can take my order at the next window." "I can't, there's no register there." "You can write it down." Which he did. The only positive thing I can say about this visit was I told the kid as he was taking our order, "You guys are f---ing up." He agreed. We spent about 25 minutes in line. Good thing we weren't in a hurry. Others were, as I saw multiple cars get out of line and drive off. Lastly, we get home and there were only 4 chicken nuggets in the box. We ordered a 6 piece. 1 out of 5 stars. Because you can't post a review here without giving at...

Only two other McDonalds I will even go to! This the best tasting McDonald's in Virginia period! The drive thru employees are so kind and polite! The other 2 McDonald's are in NC, one in Grandy and the other in Manteo. I won't even look at the other McDonald's! I'm not a fast food person! But if I do stop, it's only these 3! I've tried other McDonald's, and... Well, I threw the food out. I'm super picky! If I eat here, anyone can and should! Truly the best in all of VA! Not just VaBch! And a big thank you for making burgers and the fish sandwich so tasty. I usually get sick from fast food, here I don't! They need to share their secret with all McDonald's! And train all employees the way they trained theirs! I thought manners were a thing of the past! Well, let me tell ya..., these employees all have manners! So good to see these days! Thank you Court House...