Zero's Subs — Restaurant in Virginia Beach

Super disappointed and embarrassed in front of a family member who had not had zeros before, since we do not have them in NC. We ordered on the website which separates the sandwiches, hot or cold. We wanted COLD Grinders with the oil, vinegar and seasonings (what sets ,zeros apart of the other sub shops). We received toasted, warm subs with mayo. Two big health issues triggers! Food service company's need to be more caring and attentive to these issues and how customers order their food. One of our sandwiches was to NOT have tomatoes, but have bacon. It was not prepared as requested the bacon was on a different sandwiches and tomatoes being eliminated was for a health issue.

Before we even got our order, the Doordash driver was called back to the store because he was given an incorrect bag, which he checked the tag and contents himself.

When I tried to call the store, the person who answered the phone started discussing our order so the phone number must come up. He stated "we toast all the sandwiches, you have to comment it's to Not be toasted"! Um check your website...

i have been eatin at Zero's since i was a kid, and have tried a lot of locations over the years, even though they all have the same menu same food some are just better than others. with that being said its what brought me to this location. i kept hearing that this location was better because of the old oven that been in use for decades, so i finally tried them out the other day. When i walked in it instantly took me back in time, and when i saw that oven i knew i was in the right place. the customer service was good the people working were friendly. i ordered my usual a grinder with hot and sweet peppers extra got peppers on the side. The grinder was toasted to perfection that taste from childhood i really enjoyed it because u can't get that with a subway, jersey mikes, etc. hell some of those places wont even toast your sub. so i keep it local to the places i grew up on Zero's, Mr. Jims can't go wrong. but this particular Zero's is now my go to Zero's for my grinders, gotta get a...

I ordered a Philly cheese steak, pointed to the one I wanted. everything was fine until I got to where I was going . I was sitting in my car,haven't eaten all day it was a 11 pm.I open the wrapping didn't look at it,then I looked it was white in color. I thought it was tuna it didn't taste like tuna.I could not figure out the meat. it was still warm, but I couldn't eat it.I ordered onions,peppers oil and vinegar. it wasn't on it , I kept thinking grub steak is not white, what is this.I was irritated, I had not eaten in about, 15 hours, they were busy it was near closing,later I told my daughter about the sub , she said maybe it was the chicken grub steak. Oh, it didn't have cheese on it. what type of sub was it. I know mistakes can be made.I just threw it in the trash. I even...