Alejandros Mexican Grill - Hollins — Restaurant in Virginia

Lynden from Darke Complex here with a review of Alejandro's Mexican Grill! The salsa bar had many options to choose from, a variety which is very refreshing considering most Mexican restaurants don't bother to give so many different flavor textures. The only complaint I could give is that the salsa was not often refilled, however me and the boys came during dinner rush on Cinco de Mayo. Our waitress was very kind and quick to give refills on chips and beverages! The food took a long while to come out, but I am understanding of the fact that the restaurant was jam packed and the kitchen was probably in a big rush.

One unfortunate complaint is that the floor was very slippery and when carrying multiple containers of delicious salsa, the pressure is on to keep up my balance.

As far as the meal goes, the portion definitely justified the price. I dug myself into an order of 'Enchiladas Acapulco', which were shrimp enchiladas in a pesto sauce. The shrimp was delicious and well seasoned, and the char from the grill really added to the flavor. The only problem with the dish was that the sauce was lacking in presence and flavor, and the dish mainly tasted like I was eating plain corn tortilla with shrimp inside.

Overall the family feel of the restaurant and the kind staff was a highlight of the restaurant, as well as the experimental salsa bar, but the food could use just a little more flavor to set it apart from other...

I had placed an order over the phone for 2 burritos with only grilled chicken only...I had told the person over the phone that I believe it may be called California style because a previous employee had told me to call it that. When I came to pick the order up I had found out that this was not correct as it had a lot more than just grilled chicken. I took it upon myself to apologize for the mix up, and gave a good tip ( over 40 %) for the order total. As I was waiting for the corrected order the male who taken my order proceeded to come out and tell me that I had wasted their time and that what I should have ordered was two small burritos and stormed off. I honestly was shell shocked from the situation and didn’t know how to respond. As the food was brought to me I asked the lady what was that guys intention walking up to me, and told her what he said. She did not resolve the issue or say sorry..she just threw the food at me and said there is no problem. Needless to say I will never go to an Alejandro’s again and neither will anyone in my family. No one deserves to be treated like this for a simple mistake. I had gone to this establishment countless times over the past 5 years but...

Went to lunch recently & noticed on our bills (pic attached) that the restaurant is charging $2 extra with no itemized reason on the receipt. We brought it to the managers attention who had an attitude & he kept saying "its just the fee". We asked what fee? There is a separate line item at the bottom of the receipt that explains the cash price vs credit card price ...but that is not the dispute . The meal item was $6, cheese dip $3 , water $0 . The total before tax should be $9 however the restaurant bill shows $11 before tax. We asked for the owner after the manager refused to correct the bill...& explained this is FRAUD... they had the owner on the phone & she said it is something going on with their computer system bc others have complained but "they just paid the small difference & didn't complain " ,,, as if us complaining was out of line??!! So they know its a problem but yet they continue to overcharge customers! We told the owner we would pay cash, for the amount it should have been, & she agreed to let us. Imagine how many people do not read their receipt, just pay with a card & leave. We will...