Bojangles — Restaurant in Virginia

The young girl up front never received my online order(which showed me online it was done and ready for pickup over 30 mins ago) After waiting in line for over 15 minutes I decided to park and go inside. Their were 2 young girls laughing and talking, paying me no attention standing there. Finally i have to say excuse me to get their attention. I have to come back inside because I was handed another persons order. She told me She couldnt find my order and go looks on the little screen and says oh ok now i see it(which means someone wasn't paying attention and doing their job) She then very slowly says she's putting my order together, suddenly tells me oh we are out of macncheese and don't have many potatoes left for my order. Mind you I've already paid for 2 macncheeses and mashed potatoes. Manager finally comes up front says She can't give me refund or discount because I paid online. She did offer and give me extra chicken which was...

We went through the drive-thru on our way home to grab a quick bite. We were excited because we don't go to the Bojangles in Roanoke because of the man who owns them. So disappointed! Our food was not fit to eat. We had to wait for what we thought would be fresh food, which isn't a problem, I don't mind having to wait. Never got a receipt. Obviously had two people but only one spork. Fries were so old, hard and salty we couldn't eat them. Biscuits were even harder, couldn't even break them apart. Cinnamon biscuits were all crumbled up and missing chunks. I've worked several years in food service, so I know how hard it is. But I would never have severed the quality of food that I was served this evening. I would have taken the order back but I was in a hurry to get home. The dogs get pricey...

Excellent food from this Radford Bojangles on Lee Highway. I loved my Cajun Club! It was delicious but the service is too slow! Had to wait 15 minutes for the Cajun Club and fries! It should not take so long! Employees were nice but were a little unprofessional. One employee pulled their mask off and started getting mad about the mask requirement! I told the manager they took the mask off. The manager scolded the employee in front of me and another customer! The manager used a very vulgar word towards the employee I won’t repeat. They shouldn’t be using vulgar language especially managers! The manager asked me not to report the store to corporate and to give them a second chance! Manager seemed really worried about me calling corporate! I didn’t even...