Starbucks — Restaurant in Virginia

It was a real pleasure stopping here for coffee. I run a vending route throughout small town/rural Appalachia and I don’t really get much genuine conversation in the big city environment where I’m from (Knoxville, TN.)

I want to acknowledge the three employees who provided outstanding service for me: Naomi, Kirstin, and Morgan. To get up so incredibly early and be at work with such a strong character, is very notable. And noble. Especially Naomi, as she’s the mom of two very young children - that’s very, very impressive to me.

To upper Starbucks management, please acknowledge the excellence that these good people provide to your team, in person. That would mean a whole lot to me and it’s really the only reason I patronize your businesses along my vending route throughout small town/rural Appalachia. In coming to know these types of folks for over a decade since I’ve been running this route, they have very much helped save my...

I went in and asked Grace to check my order for me to make sure it was mine, because the name was just a little bit different. What I should’ve done was just take the order and then complain that it was the wrong order because asking Grace to verify it it was evidently a big deal for her. It was not my order so it’s a good thing I did ask but she had a terrible attitude and started lecturing me about where they put things in their store. And not in an informational type of way, in a you are bothering me kind of way. Since they’re doing it in a way thats unlike any of the other Starbucks, I don’t know how she expects anyone to know this. The real problem was she her sarcastic attitude and she is not able to relay information in a way that’s not sarcastic and confrontational. She’s definitely in...

Iv never had an issues from this starbucks but today i waited for my drink. Looked at immediately knew it was wrong it was so light. I asled if there was coffee in it they said yeah. Tasted it was nothkng but syrup. I came back asked for remade and theu did it again still nasty the frappcino was basically white. I fidnt have time to have it remade again i had already waited over 25 mins for both time and i was now late to work. They need to go backv through how to make certain drinks cause they are horrible and iv wasted money i cant get back. Everytime iv ordered prior iv had no issues from drinks. But its annoying when i work in the medical field going to start a 12hr shift and i cant get my coffee prior to my shift and cant get another until the next day. So does me...