Brick House Diner — Restaurant in Virginia

I’ve eaten at Brick House before - both dine in and carry out and the food has always been pretty good. They get very busy and it’s not a very big space so sometimes it’s not perfect but that’s fine. But today i had a HORRIBLE carry out experience for breakfast. I get that they’re busy but they were screwing up my order from the start. I got there, picked up my order and walking to the car realized it didn’t seem like there were enough containers in the bag. So I went back in, told them about it. They said they’d get the missing omelet made up for me. I voiced concern about the other items getting cold and they took them back to the kitchen area to “keep them hot” while I wait. All ok so far. Not great but things happen. After a bit they brought me my order. It had the right number of containers and the right things were written on them. I get home and first of all , 2 of the 3 meals were stone cold (in my car they were in an insulated bag for the 6 minute drive home). But worst of all, the box marked Biscuits & Gravy combo had no biscuits & no gravy. Just home fries & 2 eggs. So I call the restaurant, tell them about the new problem and am told that a manager will call me back that afternoon. Since by that point it would be too late to really fix anything I drive back to the restaurant with the non-biscuits & gravy, leaving my partner to reheat the other items so she and her father can at least go ahead and eat. I get there and the manager comes to process a refund on the biscuits & gravy. The same manager that I was told was too busy because they were “working the line in the kitchen”. THAT is what infuriated me. I should not have had to drive all the way back just to talk to someone to try and fix this. By that point I was done and we definitely won’t be returning. Mistakes happen. It’s how you try to fix them that’s the key and Brick House failed on that...

I was really excited to try this place because of the excellent reviews. I ordered a to go order over the phone and that was an easy pleasant experience. Unfortunately when I arrived the staff treated us like we didn’t belong there. We awkwardly waited at the front of the restaurant for our order while the staff buzzed around us barley acknowledging us or saying excuse me or anything. It was very uncomfortable and we just felt in the way. We were told the food would only take 15-20min to make and we arrived 15 min after placing the order and then had to wait N additional 20 minutes before our food was brought out. We were told “it’ll be a couple more minutes”…more like 15. Not really sure why 2 burgers and a cheese fries order took 30+ minutes??? We picked at the cheese fries in the car when we left the restaurant and they were barley warm. The flavor of our burgers was pretty good but needed a little salt and pepper since it doesn’t taste like there’s much or any seasoning in the meat. It was odd though that both burgers that we ordered came with bacon but one of the burgers had bacon strips while the other had bacon crumbles, wasn’t expecting that and it seems odd. Both sides, sweet potato fries and tater tots, were fried in oil that wasn’t hot enough. Both potato sides were oily and not very crispy… both signs of low temperature frying. The WORST however really didn’t come until today…. Ohhhh today has been rough. I’m home wondering if I’ve actually been food poisoned by my meal yesterday. My partner and I split the cheese fries for lunch and saved our burgers for dinner. It was the only food we ate yesterday and today we’re both frequent flyers to our two bathrooms in our house. We...

My sister, my boyfriend, and I came here for a Saturday breakfast/brunch. I found this restaurant from a quick Yelp search and realized I drive past it often. I love finding food gems in my area.

Cons: Parking. Their parking lot is a decent size for the size of the establishment. However once we pulled in we could tell they were popular as we got the last available parking spot. This could be an impact due to COVID precautions and people waiting in their cars to be seated My sister said her French toast could've been sweeter. Although she said it was cooked well she felt the cinnamon outweighed the sweetness

Pros: I observed everyone properly masked and parties were appropriately spaced a part. They also have covered outdoor seating available Although they were busy I truly liked that one of the hostesses came and took our drink orders while we waited for our server. She also let us know she'd be with us shortly PANCAKES!!!!! I got the special blueberry white chocolate chip pancakes for an up charge with my ultimate skillet and they were my favorite thing I ate. They were perfectly sweet and cooked and honestly they should be on the menu permanently. My boyfriend had the regular pancakes and loved his as well The bacon was also a huge hit at our table. Honestly all of the meats were lol to include the country fried steak

Definitely a hit. Breakfast goes until 11:30 on Saturdays apparently. As we were finishing up lunch was starting and being brought out to other patrons and the food looked...