Burger King — Restaurant in Virginia

Worst experience ever. The food here has always been decent but this time it was worst. But what made me leave 1 star is the terrible customer service. I’m not sure if i came at a busy time or what but I came to grab something quick for my kids and I. While trying to get my kids order situated the person taking the order seemed to be in a rush and kept asking me was I ready mind you no one was behind me and he heard me getting my kids orders together. I got their 5 duo confused which was on me but once i understood i asked for a burger and fried for each and bc i have picky eater kids asked if no onions or pickles be on either sandwich . I got their whopper. I was asked if we wanted cheese on all sandwiches which i said yes and also got my kids and I each a cookie. I had to repeat the order a few times but after that I thought they understood.I paid for the food and then when i got my food noticed they missed a drink. The manager claim they didn’t and made me pay for a third. I asked for sauce and he tried to charge for that as well. I parked and noticed they left the topping on my kids sandwiches and forgot the cheese on all of our sandwiches, plus only have us 2 cookies. I had a long day and didn’t feel like going back in line to deal with the ride manager would help any just cause more frustration and we were all hungry so we just ate it and my kids removed their toppings. But this was the worst experience i have had at a fast food spot and that is saying alot. This location needs new management. The other 1 star reviews will attest to...

Service is ok. My only issue is when I order my motz sticks I dont get my marina sauce and I especially do not recieve the included sauce when I order extra sauce. Tried to talk to them about it and they kept saying idk what to say about it. I'm so disappointed that I have to harass people to get what I ordered or to even point out the same female in window has done this to me each time. And I hate when the run from the window and ignore you like the first time this happened, at least this time she didn't ignore me and I got what I ordered for after having to kind of argue with her a bit I did my best not to be rude and to be patient and they brushed me off completely and just don't care. It's not my experience with all of the staff but a few of them making service mid.

Small edit, looked at my receipt and found that they charged my extra sauces under the motz sticks so the lady just thought it was a substitute and the young man who took my order is at fault not her. Why he would put it for my meal that I ordered with the motz sticks is beyond me but I recommend being very specific to get what you ordered at...

1/2021 Updated Review: Store is now under new management and is much better. Service is great and the workers are friendly. Food is much better quality, like someone cared when making it. Much improved store!

8/22 Updated Review: Stopped by yesterday, around 10:15am, to get breakfast and the drive-thru line was long so I decided to go inside, such a bad idea. I walked inside and to the cash register, the manager turned around from the food pickup area and then slammed his hands down on the metal surface and yelled every time i turn around there is another person at the register and then walked away to the drive-thru area leaving me there by myself with no service. At this point I told him very loudly that I did not need to get food from this store and would go elsewhere. He never came back and apologized or anything. I will never eat at this BK location again. If you don't want to do your job then find a new one.

Very slow service. Restaurant is not clean, the ice is always empty and the soda are always out. This place needs better management. Skip this one and go to the one by...