City Center Ice Cream — Restaurant in Virginia

Edit: Tried to mix in caramel I had from home to improve flavor and the sourness of the sweet cream was even worse. I threw it away.

My husband and I wanted to try a new ice cream place and we had it delivered. It was in a timely fashion which was great since evenings in the summer are usually busy. My husband liked his Red Velvet ice cream, however I got the Sweet Cream which had a weird after taste that made me want to throw it out and order Cold Stone/Dairy Queen.

Also, we paid $1.00 per topping so I was expecting a decent amount. I couldn't have been more wrong. They were TEENY TINY portions. See pictures. But essentially I paid $1 for 11 pieces of cookie dough.

I've been a Food And Bar Manager, so I've priced out food and toppings and the such before and this is hysterical that I paid $1 for maybe $0.25 worth of food. Yes I understand profits but grossly under giving your customers toppings is ridiculous. If I'm paying $11 for my ice cream, I'm going back to cold stone where they load the ice cream with...

My first experience in the Parlor wasn’t positive. The Hostess/Cashier was over demanding and bossy from the time my 6 year old daughter and I walked in the door. There is a menu in plane sight as you walk in the parlor, so I stopped and started reading the menu. The Hostess said “You need to go to the front of the store to read the menu”

I replied by saying “once I’m finished reading the menu I will move forward “ keep in mind there was no one in the store nor was there any other customers coming in so why the rush. Needless to say after going back and forth about where I can and cannot read a menu, I decided not to get ice-cream from this parlor.

Key takeaway if you go to this parlor, whether packed or not once you enter the main entrance your not suppose to stop and read the menu until you are at the Front.

Recommendation: Move the sign so you don’t have issues with customers wanting to read it!...

The only reason why this place received a one star review is because my nephew enjoyed his scoop of ice cream. The young lady assisting us was very nice, but the owner of this establishment needs better management skills and training. He literally berated his employee in front of me and when she told him (calmly) that she understood and that he doesn’t need to speak to her in the manner in front of customers, he grabbed her ice cream scooper and told her to go home. I couldn’t believe my eyes! I told the manager/owner how I felt about the exchange but he didn’t utter a mum. It is my hope that this young lady finds better employment. She didn’t deserve to be treated in this manner. I will never step foot in this establishment again! With management like this, it’s no wonder he can’t find employment. Do yourselves a favor and patronize establishments that treat their employees like...