Domino's Pizza — Restaurant in Virginia

Worst Domino's Pizza I've ever dealt with. If zero stars was an option, that's exactly what they'd get.

I ordered their two for 5.99 deal, 1 pan pizza and 1 caesar salad. Well, as usual, this Domino's forgot the dressing. They ALWAYS forget the add-ons. Order any sauces? Don't expect them to ever come. Order a dressing with your salad? Hope you enjoy dry salad.

I called immediately after receiving my order and spoke to an employee to told me he was sorry and that someone would bring that right out to me. I asked him how long that would take. His response? An unsure sounding "uhhhhh....like...10...15 minutes?" I said "Okay, the sooner the better would be great." Well, 30 minutes pass and I call the store again. I get passed around the store to 4-5 different people. I ask if anyone had even left with the dressing to have it delivered to me. I was told "No." Then, one person tells me they can't refund my money because "That's just not what they do. It's policy or something." So, I asked to speak to someone higher up. The employee did not know what I meant by that. Well, he passes me on to "the guy in charge," Nuwan (really not sure how you spell his name).

Nuwan is the Assistant Manager tonight. So, I inform him of my issues this evening. I asked for a refund on the salad portion of my food because I was incredibly inconvenienced and he said "Okay, I'll take care of that for you...........Okay so, since your deal was 2 for 5.99, if I remove the salad, that changes the price of your pizza from $8 something to $15 and something, and you'll just have to pay the difference." I said "Oh, no. that's not how refunds work. You don't get to charge me more because you messed up." His response? "Well, I mean, man, we're taking a loss here." hahahahaha What an IDIOT.

I tell him, "I work in the courier business. I've worked for 1800Flowers for 6 years. Add-ons are super important and you guys consistently leave them off." He proceeds to laugh at me and say, "Oh, hahaha yeah okay. Flowers and pizza. That's right. They're totally the same, man. Yeah." I tell him, "Yes, they are the same. We both have products that get delivered. We both have add-ons, mine may be chocolates and teddy bears. Yours is dressings, sauces, etc..They're the same." He continues to laugh and tell me he "doesn't care about that stuff."

Absolute WORST customer service I've EVER dealt with in my entire life. I would lose my job if I ever laughed at a customer on the phone for a mistake I made. Don't ever do business with this Domino's and if you do, avoid any thing that requires something other...

As a frequent patron of Domino's, I've come to expect delicious pizza and prompt service. However, my recent visit to Dominos Sterling exceeded all expectations, thanks to the exceptional service provided by Hadley, the remarkable cashier.

From the moment I entered the store, Hadley greeted me with a warm smile and genuine enthusiasm. Her friendly demeanor immediately set a welcoming tone for my dining experience. Despite a busy evening rush, Hadley remained composed and attentive, demonstrating remarkable multitasking skills as she efficiently handled both in-store and phone orders.

What truly impressed me was Hadley's attention to detail and commitment to customer satisfaction. She patiently listened to my order preferences and offered helpful suggestions to enhance my meal. Her product knowledge was extensive, and she confidently guided me through the menu, ensuring I made an informed decision.

Moreover, Hadley's professionalism shone through during a minor hiccup with my order. Without hesitation, she swiftly resolved the issue with grace and courtesy, going above and beyond to ensure my satisfaction. Her proactive approach to problem-solving exemplifies the exceptional customer service that sets Domino's apart.

Beyond her exemplary customer service skills, Hadley's positive attitude and infectious energy created a welcoming atmosphere in the store. Her genuine passion for her work was evident in every interaction, leaving a lasting impression on me and fellow customers alike.

In addition to her outstanding service, Hadley's teamwork and collaboration with her colleagues were commendable. Despite the fast-paced environment, she maintained seamless communication with the kitchen staff, ensuring orders were prepared accurately and delivered promptly.

In conclusion, my experience at Domino's was elevated to new heights, all thanks to Hadley's exceptional service as a cashier. Her professionalism, attention to detail, and unwavering commitment to customer satisfaction truly set her apart. Domino's is fortunate to have such a dedicated employee, and I look forward to returning soon for another delightful dining experience, courtesy of Hadley and the...

This place shouldn’t even be open for business, I placed an order online on the website at this location for pick up, I’m at work and I left for my break to go enjoy some pizza, but guess what, once I arrive I was waiting for 20 minutes and not a single employee was there, I kept opening door back and forth so they can hear the alarm on door, but still no one was there, so I decided to leave because I have work, and I called back 20 minutes after to see if anyone is actually there, and suprisingly Daniel who he claims he is the manager picked up the phone and was very rude to me, I was asking him why was no one at the store, and he still doesn’t want to own up to it, I ask him to reach anyone other than him who is in higher position and he declined to tell me and insisted he is the manager, this place is the worst pizza place I’ve ever been to, one star is too much, You lost two customers just because you guys were playing in the back, what a shame!!!!, if I was the owner I’d do better with training and hiring qualified stuff who act want to work and not be in denial!!, you are losing business and soon will shut down, I have video proof of no one helping me at the store so if you want to see it yourself let me...