Dunkin' — Restaurant in Virginia

It’s been a gamble for me, 70% of the time the order I get back is correct. So I highly recommend checking your food, literally, if you don’t want something on a sandwich make sure it’s not there, before driving off. Be sure to taste your drink to make sure it's not water coffee or icy milk. Naturally, they are super nice about fixing it, but lately the food prep person will come off sassy between other employees. I’m not a complainer about things when my order gets messed up, I get it, it’s busy but the attitude in between can go somewhere else.

On this particular day, today, the food prep person screwed up my order twice. I asked for no egg and she had the audacity to say “she can take the egg of herself” then proceeded to scrap it off while saying in a loud voice “THERE YOUUUU GOOOO”. So much of me naturally wanted to react because I haven't done anything to set this person off except request for my stuff to be fixed. I was already hugging the clock to get to work, I have family, and more important things to do than focus my energy into this type of scene.

UPDATE So I decided to give it another whirl and see how it goes, the last few times I have been there the manager has taken over the food prep and the energy seems a lot more coordinated and functional. I am please overall. So I am changing my 1 star...

Worst service at any Dunkin, which sucks because I love their stuff! It has literally taken almost 15-20 minutes more than a few times before anyone even takes an order in the drive through, then be ready for another 10-15 before you get your coffee. I wish someone would fix this place so we could enjoy it. I

Update, 03DEC18. Still hit or miss. Today I asked for a maple pecan iced coffee, and got a plain ice coffee, this has happened twice in the past few weeks. They are usually out of at least one thing we try and order. And attention to detail needs work, every other time we go here (usually every other week at least, they mess something up, it’s getting very annoying and I wish people would just pay attention and do a decent job. Something like forgetting to give someone a straw is very frustrating when you get an ice coffee for your 40 minute commute and...

I use to come here 5 days a week but over the past year they have changed. It’s always a 50/50 chance that they get my order right. I have tried using the drive thru, walking in, and even the mobile order with no improvement. Because of this I have only been going once a week now if I’m feeling lucky. Usually I don’t have time to ask if they can correct my order except for today. They gave me my order, and politely told them my order was wrong and he admitted it was wrong and went to fix it and still came back with my order wrong. Unfortunately because of the odds of me getting what I ordered, I won‘t be coming here again which is sad because the staff is usually pretty decent, they just can’t get...