Dunkin' — Restaurant in Virginia

Worst customer service ever, placed a curbside pick up order, been waiting for 20 minutes, keep in mind my order is only half dozen donuts, no designated spots for pick up. Parked in front of the store and called them to get me my order. after so many calls the girl who was working there today at 5:30 pm says we don't have your order, then suddenly she realized that I've placed an order and started to pack it and put it in the mobile pick up area, I mentioned I'm standing in front of the store and I need someone to hand me my order cuz my baby is sleeping. Funny thing she said, no you have to come and get it. Explained that I placed a curbside pick up cuz my son is sleeping, she hung up on me. called so many times after ignored my calls, had to wake him up to get the order. I go inside and un politely she said (YOU ORDERED IT YOU COME GET IT) and suddenly another employee shows up from the back starts to apologize without even knowing what had happened, very unprofessional that you hire someone who doesn't know what curbside...

This Dunkin Donuts is horrible. Every time I go there they give me something different than I ask for. The last time I was there I asked for a hot coffee with the vanilla shot and 1 Spenda. They rang up the number of Splendas incorrectly and I corrected them before they made the drink. Even though it was eventually rung up correctly and the markings on the side of the cup matched what I ordered, the drink inside was far from it. It was extremely sweet, almost like it had sugar in addition to the Splenda, and had cream in it. Unfortunately, I did not realize their mistake until I was 40 minutes away from the coffee shop. This is not the first time this has happened. The only reason I continue going there is because my friends refuse to...

This Dunkin’ needs to get it together. I have come in countless times at least 5 minutes after a mobile Order to wait around for another 10 minutes. I have come in at least 2 times for a mobile order with espresso just to be told that the espresso machine is broken and I would have to order something else after waiting in the lobby for 10 minutes. I have ordered food and it is wrong several times. So from now on if I order food from this location I always check to make sure it’s right before I leave. There have been several times where coffee grounds are in my drink. The only perk to this location is how close it...