KFC — Restaurant in Virginia

If you get delivery from this location, expect to NEVER get dipping sauces with your order. We've ordered about once a month the past few months, and we have never even once gotten the dipping sauces we added to our order. If you select one dipping sauce for six nuggets, you will get zero. If you select ten dipping sauces for 50 nuggets, you will also get zero. This location, for whatever reason, is absolutely allergic to the concept of providing you with the dipping sauces you order.

It's even more aggravating because we always report it to the store (either by calling or through the site), and they never do anything about it. No refund because "it's just sauces" (never mind that you paid to get them???) and even worse, they never seem to do anything to fix this problem at all after it's happened time and time again.

If you are only getting fried chicken and items without dipping sauces, it should be fine. If you have your own dipping sauces you want to use and don't care about theirs, it's also fine. But if you want the dipping sauces that are supposed to be included with your PAID order, YOU WILL NOT GET THEM. Never order delivery if this is important to you. Months and months of the same problem repeatedly, regularly reported by us (and other customers I'm sure), and they still continue to do it. And not a single refund in this period of time, except a single instance where we had to dispute the charge with our credit card company because they were such a major part of our entire order and the store still refused. This shouldn't be so hard, they're on the receipt for the order...

We came to the drive thru and were told they were out of almost everything except white meat chicken. No fries, no dark meat like we requested. Employee was very rude. Upon arriving home, not only was the chicken hard, it was cold. Clearly had been sitting out for who knows how long. So I called the restaurant and spoke to Enma (unsure of spelling, she would not repeat her name when I asked her to) and asked again was she out of fries and dark meat, she said no but we don't want to cook it since we close in an hour and we cleaned the machines. I said well we were there 20 minutes ago so are you saying you refuse to cook food for customers 90 minutes prior to closing at 10pm? She said yes, they stop cooking at 8:25pm. I said so you're confirming you regularly serve old chicken that sits for at least 60-90 minutes? She said yes. So I told her I was noting down everything she told me and I need the name of the manager and she hesitated, said "ummm" and then hung up. I called back and the phone wouldn't ring, it was off the hook. Called again multiple times and nobody would answer. Waited 10 more minutes, called, no answer. I will not serve my family unsafe food and will be requesting a refund and that a manager takes this serious before they make someone very sick. Seeing here on the reviews one person shares they had bugs in their food from the same restaurant and many other comments are in line with mine in regard to food not being fresh and very rude, unprofessional staff. Please teach your employees safe food handling standards and ensure they...

When I am looking for a KFC to enjoy chicken, I am usually at this particular KFC in the Sterling area. Parking nowadays is always available, not for lack of business, by the way. The drive thru is busy enough. Today's visit was not nothing short of satisfying because there was low customer traffic and plenty of seating available. I ordered the three piece combo with a few adjustments to the order. I prefer wing, leg, and breast with coleslaw as a side. And a Mountain Dew because there are no Coke products (hey, nobody is perfect) sold here. The food took a little longer because it was being freshly cooked, and that was a plus. I was advised, handed my drink cup, and waited. The food was hot and well prepared. I prefer it a little later for the sake of crust in the chicken, but I wasn't concerned. The coleslaw was and still the classic KFC tasting side dish. Note that the atmosphere and the people are very attentive, polite, and welcoming. These are the reasons I like coming here, too. In addition, the food definitely had the classic taste of herbs and spices KFC customers enjoy, and I happen to be one of them. I definitely recommend this KFC located in the Sterling shopping center and hope you'll patron their business. The staff is cool and sincere when serving...