Les Crêpes — Restaurant in Virginia

I had my legal/civil wedding here a couple of months ago, it was a dinner set up, no party. Before I start explaining why I leave a 2 star review, I do want to clarify food was EXCELLENT, Everything was delicious and it was 100% what I expected and food was worth the price, owner helped me create a custom menu and everything turned out delicious. Planning process with owner was great! But unfortunately, when the day of the wedding came, it was a complete mess! -My mom went a few hours early to decorate tables/salon. All tables and silverware were dirty from day before, floor was filled with dirt/food remaining and my mom had to ask to get it cleaned -I had requested tables to be set up a certain way and I was told it was doable, when my mom got there, she had to move all heavy tables and chairs by herself, one of her knees doesn’t work, still she had to do set up by herself and no one helped her. -At the beginning everything was fine, owner brought speakers we used for the music. After ceremony, we waited +1 hr to get toast drinks, we had to request them SEVERAL times before getting them served, during the entire night, I felt i was bothering them and asking them favors, as if I was not already paying for the service -I had selected a drink menu with owner, and put them on all tables. Server brought full drink menu and started offering drinks that were outside of the menu that was previously selected, which caused confusion between guests, I’m assuming owner never communicated this to servers. -After all food had been brought, I requested they cut the cake, again it took them +1 hr to bring cake pieces to guests, several people had to get up and go to the kitchen to demand they start bringing cake. FYI-Restaurant was dead so being busy wasn’t an excuse. Beforehand, I told owner I would have some custom boxes to go, that people could use if they asked for more cake, that way the staff could put any extra cake a guest requested, in that box. When I asked server to put cakes to go on those boxes, she literally threw the boxes at me and told me to do it myself. They handed me 2 boxes to go with the left over cake. Which by the way, almost HALF of the cake was missing, cake was for 100 people and we were 34 total, still all the leftover cake we had it was 10 pieces maxThis doesn’t include the first tier of the cake which was 5 servings, i requested this tier to be put on a to go box for me and my husband and they did -We bought some whiskey bottles, which were $150 each. I had previously spoken with owner and he confirmed several times we could take home any remaining alcohol, what he NEVER mentioned was, that we could only take sealed remaining bottles only, I had 2 whiskey bottles left, one was open and the other one was barely used, they only let me take 1 bottle home, and they kept the other $150 bottle that i paid for (that had only been used for a max of 3 servings) - I understand we have to follow the law, but I was unaware of this and when owner repeatedly confirmed we could take alcohol home, he specifically left that part out! How convenient. -Servers were the WORST!!! I was a server myself for years and know this is a very hard job, but NEVER in my life I provided such a poor service like those ladies did!! They were rude, if you asked them anything they would treat you poorly, when dinner was done and we were cleaning up, I asked for a trash can so we could properly dispose things, same server again basically threw a trash bag at us. Worst servers I have ever seen!!! I think one of them was called Valentina -When doing the quote, I told owner I would leave tip the night of the dinner, based on service. Based on subtotal, tip was around $400. My husband and I decided to give servers $170 based on their poor service. Server got mad, told my husband they were promised $400, & that we were REQUIRED to pay that. We ended up giving them $400 since we were tired of arguing.FYI- You are not legally required to leave full tip, specifically when service was a MESS! Wouldn’t recommend this restaurant to...

We've been here twice, for Mother's Day this year and last, both times w a good size group (7 including 2 small children), with reservations (which we showed up for on time). Both times our servers have been lovely and the food both delicious and w beautiful presentation. The seafood crepes are always decadent and delicious, lamb crepes had just the right amount of spice and sweet, the smoked pepper fries were a hit w everyone, and their house made bloody mary mix is fantastic (and I have high standards for blood marys). I've always thought it would be a lovely spot for a date night but after today's experience I'd be worried as to how we'd be treated if we didn't finish a bottle of wine in under 30 minutes.

Now the following I say as a seasoned server who's worked these types of holidays (Father's day was HUGE at the last restaurant I worked at), so I understand the need to turn and burn tables and have experienced my fair share of every servers nightmare: "campers". It also means I'm hyper aware of when a group I am a part of becomes that, and work diligently to ensure our table is either continually ordering or leaving in a timely fashion.

We ordered drinks promptly, were ready to order when our drinks were served, and yet the manager (owner?) seemed to be hovering from the minute our entrees were dropped (and even did his first look at our table right after our drink order was taken). When entrées were finished my mother had to flag down our server to order dessert (not a dig on them as they were busy resetting tables). They took our order and the manager peeked over at our table for probably the 4th or 5th time, then bussed the rest of our entrée dishes. As we sat waiting for our desserts he came over and looked at our table again- twice- (i mentally tried to give him the benefit of a doubt thinking maybe he didnt know we'd ordered more food). When desserts came I made sure to ask our server for the checks right then as it was incredibly obvious the manager wanted our table (we'd overheard there was a 7 top walk in... on mother's day- bold move dudes, but not my problem). We ate our desserts promptly- wouldve been faster but we had to wait for fresh silverware and plates to share- settling up the tabs in between bites- and when finished were there for no more than 5 minutes. I saw the manager look over again and promptly started gathering our stuff and telling my parents we should go. As I was standing up with my purse and to go box in hand the manager walks over and point blank asks if we were leaving because he needed the table. He wasn't rude but having felt his eyes on us for the entirety of our meal- it was unnecessary and honestly, obnoxious as everyone at the table was getting their stuff together (no "hi", no introduction, no "I hope you enjoyed your meal", or even "Happy Mother's Day" despite 2 mothers being present). All together we were there for an hour and half which is far from an excessive turn time for a group of 5 adults with an appetizer, 2 rounds of drinks, entrees and desserts (FYI no kids menu options so at 10-15 dollars a plate for both kids under 5 you got your 7 top worth of food purchase).

So to the manager, while I appreciate that holidays like mother's day are stressful in this industry, you single handedly made me feel me uncomfortable, rushed, and anxious-If turning and burning tables is a priority at your establishment then I would suggest training your staff better as we had sat for a good 10 mins w all entrée plates finished but only half bussed (we prebussed ourselves), no "can I get you anything else?" Or "how would you like checks?"- Also something you, as manager, could have done instead of walking over every 5 minutes to scowl at the state of our table without talking to us- and all of which are way more polite and effective ways to help prompt movement from a table and control the flow of service. You did effectively clear us out but unfortunately it's for good.

Overall: Food: 4/5 Service: 4/5 Ambience 3/5 Hospitality:...

3 of us came in for mother's day. We had a reservation for 3 o'clock. We got there and they did not have a table together for us, which was totally fine, we understand that mother's day is super busy and managing the limited space can be difficult. After a few minutes of scurrying around, they sat a party of 4 without a reservation before us, which was fine because we were sat immediately after (this party was also fed and left before we even got our food, a relevant detail for later).

The server did not get to us for 10 minutes for drinks, which again, was totally fine. The place was packed and had a few large parties, so we were fine with the wait. I only comment on it for the context of the experience.

When the server came back with our drinks, we placed our food order. That was the last time we saw the server.

30 minutes go by, and a party of four is sat next to us. After another 25 minutes, the table next to us asks their server if their food was coming soon. Their food was immediately brought out. So we called over to the first person we could find since our server was literally nowhere to be found and asked about our food since we placed our order half an hour earlier than the other table was even sat. Nobody had rung in our order at all. We waited because of the large parties, thinking our order was just behind theirs. Nope. It was never given to the kitchen at all. We got our food a few minutes later.

The manager (I presume because she was the only one not dressed in all black) came by to get drink refills and see how the food was. She was probably just overwhelmed by the amount of work she had to do, but she was not polite at all. At the end of the day, we waited more than an hour to get our food that apparently only took 5 minutes to make. They gave us a 20% discount, but never acknowledged the mistake. In a situation like that, an apology and acknowledgement would have gone a long way, especially when it was supposed to be a celebratory dinner.

Again, we understand that Mother's day was very busy, with several large parties and a lot to manage. However, we were disappointed with the quality of service because it was a lack of professionalism more than a lack of hands.

In summary, the food was quite good. My mother got an espresso martini and quite enjoyed it. The atmosphere is delightful, the restaurant is beautifully done up. But the service left a lot to be desired. Only one person was really nice and helpful to us, and she mentioned that that was her last day working there. Overall, it was not a...