Westhampton Memorial & Cremation Park — Local services in Tuckahoe

My family is Buddhist, so burning incense is part of our culture and how we pay respect to our deceased loved ones. I received approval from our family service counselor to place an incense holder in front of my mom's slant as well as approval to have a porcelain plaque attached to the front of her slant (picture displays how it looked before items were removed). Both items were removed by someone on the staff on separate occasions and I had to find out on my own both times when I visited my mom's site - nobody notified me either times. As common courtesy, you would think that there would be a rule in place for the staff to notify the family whenever they decide to remove something like this from someone's site. It’s not like it was old dead flowers or cheap plastic decor that was hung up with duct tape. The incense holder was heavy and the porcelain plaque was applied on the slant with strong adhesive tape. Also, you would think that the person who removes the items would leave a note advising why it was removed and who removed it - apparently they just drop off items on their peer's desk while they're at lunch or on vacation, but have no idea who did it and why. Additionally, I'm not sure why she would say it's okay for me to have these items and then someone on her team feels otherwise and decides to remove them unless they're implying that these items are offensive/dangerous based on what it says in the certificate of interment rights of when a grantor may remove an item from the site. Apparently, the GM thinks it would be best if we don't keep the incense holder at the site and instead, bring it with us to each visit and then take it home with us. However, there are other memorial sites there with incense holders and plaques, but maybe we're being discriminated against because we only paid $7K for my mom's little slant. Regardless of what the issue is, it would have been nice if the issue/reason was addressed and communicated with me directly. It’s also apparent that they’re more concerned with making sure that we don’t have items displayed that weren’t purchased directly through them, instead of making sure their lawn care team picks up the trash that has been around the bushes for months and maintain the sidewalks that are constantly always wet with dirt and oil every time we visit. Needless to say, this has been one of the worst customer experiences ever and if this is the experience that we’re going to continue to have, then I really regret choosing them for my mom’s final...

This cemetery is by far the most beautiful and nicest cemetery in this area, down from the ground crew up to management. I am a new widow and Katie assisted me with picking out a nice area inthe cemetery for my husband's final resting place. I pass this place every day going to work never imagined I would be putting a loved one out there but I believe that it was by far God's plan because everything is so wonderful. The communication was excellent 👏. I didn't have to worry about my husband's grave marker as it came early than expected and I was informed of every step down to the installation as the ground supervisor was nice enough to keep me informed when he would see me visiting. And yes he knew who my husband was without me having to state it as if he knew everyone there. Sounds a bit over the top but my husband was in an unmarked grave until his maker came. It just goes to show you how much everyone truly cares. I am truly impressed about how well the grounds are kept. I love visiting my husband it is beautiful and peaceful. I leave knowing that my husband is in a safe place. This brings me so much peace. It really goes without saying that I have purchased my space next to him. Thank you to the staff at Westhampton for everything that you do, Foday...

My father in law was laid to rest there in October of 2023. March 23 2024 I took my mother in law to see his grave for the first time since his passing. We couldn’t find it. Spent 30 minutes looking for his grave. When I called the office to inquire about it they tried to upsell me on the headstone that was brought and paid for 20 some years ago. It took me two more weeks to finally get ahold of someone to order the headstone. Six months and no head stone. Nothing to mark where he was buried. And now we are told it’ll be another 2-3 months before the headstone will be in place. So a total of 9 months?! Ridiculous Take your loved ones and business elsewhere. These people have no compassion and only want your money.

Two weeks after providing my email address to contact me regarding these issues and not a word. Like I said previously, take your loved ones and...