Little Caesars Pizza — Restaurant in Virginia

I put off writing this review because I wanted to give myself an opportunity to possibly blow this experience off but I was still annoyed and would not want anyone else to encounter this. I have lived in Stafford for years and we come here not as often but at my kids request. This experience occurred Mother's Day weekend. I'm not sure if this store is under new management but I've been here before and I never had a problem. I came into the store with no one at the front counter. After several minutes a young lady comes out and never greets me but instead acknowledges another customer in Spanish who walked in after me and started taking his order. I then stopped the young lady because I thought maybe somehow, she missed me standing right in front of her, but she then spoke "in English" that I needed to wait for some other person to come out of the back. When I asked her why I needed to wait when clearly, she was taking an order of a man who arrived after me. She became annoyed and rolled her eyes. The other young lady finally came out pleasant enough but at this point now I'm annoyed and I ask for a manager. The manager was nice enough and explains she doesn't speak English, but she spoke English well enough to tell me I had to wait for another employee and although apparently bilingual she was taking this guy's order in English... By the way how did she know I didn't speak Spanish because I do and understand it well. This was plain rude!! Why would I EVER spend my money here. Since my daughter didn't understand what was happening and still wanted the pizza, I drove 30min out of my way to Fredericksburg. I did receive a call back from the District manager whose thought was to offer me a free pizza... We don't need a free pizza we need you to train your employees interacting with your customers to give the same level of service to everyone... If she's not speaking English why do you have her at the register...

Yesterday my Daugther ordered some pizza from this place. She made a mistake on the order and she went back to change the pizza to a different one because she didn’t like the crust of the pizza she order. The manager at the time Fatima told my daughter she wasn’t going to change the pizza unless she refunded all the order “seriously” she made my Daugther come back to the house to get the breadsticks and sauce for Fatima to cancel the order and change a simple pizza. When my Daugther got back she completely ignored her and started speaking Spanish and told the cashier to take care of the other people in the line before he took care of my kid ,little did she know that even tho my Daugther is black she’s half Puertorrican and she understand Spanish , that’s when she got pissed and came to pick me up so we could go back together. We arrived to the store for Fatima to start giving me attitude but she quickly realized I am not the one or the two to play with and she wasn’t going to disrespect my Daugther because she is black. The moral of the story, all the staff is spanish and if you are black and want to change an order do not expect good service. Take your business to Domino’s on route one, the morning manager not just listened to my Daugther and I story , she gave us 50% off the order and also a 2 liter Coca Cola and apologized for how the other people treated us because she came from being a manager at Little Caesars and said that this company doesn’t care...

I recently had an unfortunate experience at this pizza store . Upon entering the store on 10/03/2024 at 11:45am I was greeted by an employee who seemed to prioritize her own mood over customer service. As I approached the counter to place my order, she barely acknowledged my presence, instead focusing on her phone. When I finally got her attention and asked her if I can place my order she responded with a curt and dismissive tone, It was as if my inquiry was an inconvenience to her , I tried to brush it off and continued with my order, but the rudeness persisted. She rolled her eyes when I asked her if my order is ready to pickup . The atmosphere in the store was further tainted by her overall demeanor, which seemed to cast a shadow over the experience for other customers as well. While the pizza itself was decent, the lack of friendly service made the visit less enjoyable. It’s important for businesses to remember that customer service is just as crucial as the product they provide. A simple smile and a polite attitude can make a world of difference. I hope this store addresses the behavior of their staff, as I would love to return for some great pizza, but only if the...