McDonald's — Restaurant in Virginia

I have been a customer at this location "5009 Wilson Blvd Arlington Va. 22203 Store# 999" for the past 23 years and was never treated with so much disrespect as I have recently, all because of an 8 oz. water cup, I have seen many time over the years when people walk in fill their bottles with whatever drink they want FREE and walk out. Plus a group of homeless, same people that camp at this store for many hours drink, talk, use the Wi-Fi & the bathroom till 10 pm everyday. Go and see for your self. This time I made a purchase got water cup "The smallest cup McDonalds offers 8 ounces" instead of getting water I got juice, I was called out by a female supervisor/ manager. I know the male manager "Santos Duran" at the time he was handling the drive through orders, She yelled at me across the restaurant for everyone to hear "Sir if you wanna get anything else other than water you need to pay for it" I did not appreciate that, so I asked to speak with her manager "Santos Duran" She said I am the manager, I told her I want to speak "Santos Duran" she went in the back and told "Santos Duran" not to come she also announce it to the works and no one want to speak to me, they all ignored me. To make things worst every time a customer tried to order, she talks to them about me in Spanish. knowing I can't get anywhere I asked for her name, she quickly removed her nametag and got on my face taunting me. She kept getting closer and closer to me saying I'm not giving you my name, what you gonna do about it. She was hoping to ignite a reaction from me, I'm old enough and wise. This is unacceptable from anyone, specially when a regular customer know the manager by name and yet he did not even show his face "Santos Duran"

As for the female self proclaimed manager that removed her nametag, embarrassed me in front of the customers and staff and tried to fight me. As promised; her name is BLANCA, I hope she gets blacklisted from McDonalds, because she does not represent the brand in anyway...

This is the closest McD's to my house and unfortunately has been consistently subpar for decades. With the exception of tonight's burger, the food has never been bad. Tonight's burger was greasy and sloppy but it was 3:55am and I'm sure they were rushing to switch over to breakfast. The issue here seems to have always been the lack of training which I blame on upper management and the owner. I've spoken with him once before. I'm extremely sympathetic right now due to labor shortages everywhere so this post is a general one - not specific to my visit 30 minutes ago. They always forget straws, or napkins, or sauce for nuggets. Sometimes they forget the nuggets. By contrast, the Richmond Hwy location by the airport is always perfect. The one on Arlington Blvd at Patrick Henry Dr is also almost always perfect. My advice if going to this location is to check, and double check, your order before leaving. You'll be glad you did. They also don't do mobile orders well here. Several times they've been out of something or the ice cream machine is "broken" yet I'll still get charged for everything I've ordered through the app. I most come here between 9pm until 5am, but have had the same issues during the day. The problems are usually at night. 60% of my night orders have mistakes. 20% of my day orders. They're also very slow. If you have the option, pick one of the...

I've been coming here for a few yrs now and often check the reviews. Most are spot on. The fruit flies for instance. Could also be contributed to poor cleaning habits. I watched the crew mop on several occasions. The mop never was rinsed after the initial in the bucket(so dirt and germs were just spread all over the place). I stopped by the other night for a quick bite. There was a serious language barrier at the registers. I could not get the cashier to speak English or understand that I wanted the special that was advertised. I resorted to pointing at the pictures to order. Customer Service used to come with a smile. Here it's seems Noone wants to be here. I know they have it in them. I've seen it displayed for only certain customers. I can understand why some comment on the wait. It's confusing when several of the staff is standing around chatting or texting while the orders pile up.

That's enough for now. I have 15 employees of my own to manage and an organization we take pride in. Maybe I'll bring them here to demonstrate...