Placemakr Marymount Ballston — Hotel in Arlington

I stayed here over New Year's and honestly for the cost it isn’t worth it. First, their check in process is not good. This was the first time I arrived after check in time of 3pm (3:30pm) and was told there are no clean rooms available (what are the cleaning ladies doing?) So I just waited in the lobby with all my stuff for about 20 minutes until they had a clean room. Mind you the booking was made months ahead of time. I had been hoping to nap a bit since I was really tired but by the time I got my room it was too late so I didn’t bother. The beds also aren’t the comfiest. It felt like an ikea bed with a mattress topper, there wasn’t a lot of cushion or depth.

When I did get my room it seems the cleaning lady just finished it, and it was a semi rushed job (there was still a sock in the dryer, bedding had lint).

The rooms are furnished and look similar to the pics. However the first room I received was so hot-78 degrees (!) when I walked in. I told the manager, Derrick about it and instead of asking to switch rooms he simply said I needed to turn the AC to cool the room down…which was ok not the greatest response but I did that.

After opening the windows and leaving AC on for like 3 hours I turned it off since I figured it would be cool enough now. I went to sleep but then woke up around 3am because the temperature had for some reason gone back up to 78, and the bedroom was very hot and stuffy. Avoid getting the one bedrooms because it ended up being so hot I had to leave the AC on the rest of the night. Also, the bathroom had a smoke smell but I ignored it. The water pressure in the sink was also very weak (sprinkler faucet, not continuous running water).

I talked with the front desk about the temp issue and they said maintenance was gone for the night (this is NYE) so they'll have them come and fix it tomorrow.

On the second day, Nasheya at the front desk told me that maintenance had come to fix the room. Before this I already asked her to swap rooms since I didn't think they could fix this issue, it seems like this floor plan and the way it was constructed traps heat but then again I'm not a building engineer. So I waited longer and still the temperature was too hot, so I went back to ask her if she could change my room again since I couldn't really sleep and she said she would do that, and she'd call me back once a room was available but I never got a call back…she also seemed annoyed and bothered by my request. On the second night I had to go down again and ask the young Asian man at the front desk and I was relieved he was finally able to switch my room then, which was around 5pm. I did really appreciate that he did this. The second room was much, much better- water pressure in the sink was normal (not a sprinkler), room was much quieter and cleaner.

In summary: unreliable check in process/times, non thorough cleaning, not the friendliest staff, hot rooms, and the overall way they handled the situation could have been much better. They should have just given me a different room the first night, but I’ll assume they were fully booked and didn’t have any at the time.

If this was a hotel they would have immediately switched their guest into a new room instead of having maintenance come up to "fix" the issue when it didn't really resolve anything.

Overall I was pretty excited to stay here but after this experience I would personally pick a better option in Arlington and don’t think I’ll be back. I also left my pillow there but seems like maybe housekeeping threw it out because they...

This was the worst hotel experience I’ve ever had. When I found this hotel I thought it was so nice and was so excited to stay here. I booked it for my birthday and had been looking forward to the stay for weeks. When we arrived, the young man at the front desk was nice but the check in took way longer than expected. Once we got to our room, we settled in unpacked and started getting ready for our evening plans. Everything was fine until we realized the tv didn’t work and there was no Wifi in the room. We called down and we’re told to connect to the Wifi in the room next door. We did, but the tv still didn’t work. Went to the front desk, where we were told we could switch rooms, (extremely inconvenient considering I had unpacked everything and started getting ready) The main reason I booked this room was for the balcony … and we were moved to a room with NO balcony. The bathroom also looked different from the first room. The man at the front desk made us do THE most when it came to switching the rooms, having us leave our stuff outside the room, come back down to give the key back , then get the new key ,go back to the original room retrieve our stuff and go to the new room. Also, he asked us WHO checked us in… when it was HIM. How he forgot that quickly.. I have no idea. We went back to the front desk after moving to the new room to explain why the situation was unsettling for us , the room was slightly different , the whole situation was inconvenient.. at one point the man said he was “trying to be nice” which was even more upsetting because what does that even mean? He kept saying he was trying his best, that he “understands” and that he was newly hired and this is how he was taught. Etc etc , which is fine. But the comment about trying to be nice to us was unnecessary because we were being very calm and kind considering the situation. When asked if there was someone else we could speak to about the situation, he said it was only him there .. which made no sense to me since he asked us who checked us in. Once we went back to the new room , we tried to continue on with our evening, though our plans were now pushed back because of all the shenanigans. He then called to clarify what the original issue was in the first room because he was emailing his manager. We explain AGAIN… he calls back sometime later to say that his manager will refund the parking($25). Which I think is odd. Parking wasn’t an issue , THE ROOM was. I paid $205 for the ROOM. I feel the appropriate way to handle the situation would have been to offer a discount on the room or be given an upgraded room. The man then tells us that we’ll get our money back “tomorrow” .. it’s been 5 days and I still haven’t received my refund. The next morning at checkout , the girl at the front desk was not friendly AT ALL. She took our keys and said “you’re good to go” then when we attempted to take the elevator back to the garage , we realized we couldn’t do so WITHOUT the key .. so no, we weren’t good to go. At that point, I was so fed up with the entire trip that I grabbed all my luggage and took the 3 flights of stairs to the garage so I could get out of there. NEVER AGAIN. I also want to add , management should be ashamed of themselves for leaving the newly hired young man to run the hotel by himself on a weekend. I felt bad for him. He should have someone there with him if he is that new. He should not be responsible for handling...

Do not stay at this property! They called the police on me after I called my bank & they confirmed that I didn't receive a refund. They took it too far & I will be suing. Housekeeping entered my room TWICE without my permission while I was undressed, stole things out of my room, and never showed up for housekeeping on time, not even once & I was there for a month! ||||I was packing to leave at check out when Walter called me & ensured me that he would fix this. He asked me to call my bank. The entire time I was nice, polite, & never disrespectful. I sat on the phone with him for almost two hours. During this time I told him that I wasn't feeling well & that I needed to leave because I was feeling sick. ||||During the conversation he started to become disrespectful, but in a passive-aggressive manner. I politely told him to be respected. He apologized & then told me that he would extend my stay until Tuesday to replace the refund I hadn't received a month and a week. ||||Keep in mind, the entire time he’s telling me that he’s going to extend the stay. ||||Then he calls me back, speaking nervously. He then told me that he was putting me out of the hotel. I was like, “What, why? I haven't done anything & you just told me to stay. I was making reservations to go somewhere else, but he told me to stay. ||||He says, “You have one hour to leave or we will have the police escort you out”.||||He set me up to harass me. The police came & he lied & told them that I was violent & causing havoc at the property. Never ever have I been treating, cursed, or even got loud. If I was violent & all of the other lies he said, why did he offer to extend my stay & why didn’t they put me out when they claimed I was violent? It was a complete lie. Remember, he told me to leave in an hour. Then he lied & told the police that he gave me until 4 o clock, he never did. He gave me an hour to pack a lot of luggage, while I was throwing up, & trying to get my service dog situated. Read the email for more ridiculousness. Note that he said that he’s sorry he didn’t meet my expectations and he was going to have authorities remove me. As if I was trying to stay in that raggedy place. This is AFTER he told me to stay. Absolutely nothing transpired after that expect me telling him to be respectful. This is not a place for women to be alone! ||||It gets better, he had the police give me a trespassing paper & demanded that I delete any recordings of him, but he called my business phone number & it states that he was being recorded & I also told him he was being recorded . That’s why he asked me to erase it because I have evidence of the entire situation. ||||He did this because I politely told him to be respectful when we were on the phone. ||||Nothing works here. I recommend going anywhere...