The Westin Arlington — Hotel in Arlington

I was overall satisfied with my experience at this hotel since the basics were fulfilled, just left with a sour taste in my mouth. The room was ready on time, and it was clean. I did not have any issues with cobwebs like my last time in this area. I liked the fact that they had a gym, there were just a few things that needed work. For 1, the elevators: The button to my floor did not work, and I had to go into a couple of different elevators in order to get it to work. This means I had to take a ride up and down with strangers which is not exactly my idea of a vacation. Secondly, the Gym: I just want to go in there, work out, and leave. I had to use 3 machines before finally getting on a piece of equipment that did not require me to sign up for some nonsense with my email. I do not jump on a cardio machine with the intent of putting in my email. I am not at the gym to be social, compare results, or join some newsletter. I am there to get the worst part of my day over with as quickly as possible. If they can maybe not require so much extra nonsense in order to use some of the equipment, it would be greatly appreciated. Thirdly, the parking. I am not going to go too crazy on their ridiculous parking prices because that is my fault for not doing more research and realizing I could have just parked in a local lot for half the price. When leaving, we were given a ticket and told that we already paid for our parking and not to pay when leaving. When exiting, there was a line of cars that was not really moving. Each guest had to call support and verify who they were because none of the keys/tickets were scanning. When it was our turn, of course they tried charging us again. We, just like everyone else, had to call support and they were not helpful. I gave them my name and spelled it multiple times, and the staff decided to get mouthy and tell me it is my responsibility to keep track of payment when I literally paid before and followed the directions I was given. I had to be mean and say that I will just put the car in park and let this line keep honking if you want to continue this nonsense because I do not have time. Then, they magically found my name and lifted the gate. If you get one person calling support, maybe it is the person. When you have everyone calling, cars turning around and honking, then it is your system that is just not working. I know I discussed more of the negatives than the positives, but that is because there is not too much to say about the upsides of this experience. The room was ready, clean, and available when we needed. This type of thing should go without saying, but they got that right and the last hotel I stayed in did NOT. These extra things could use some work so if you are staying here, make sure they do not gouge you for parking, be prepared to be asked to fill in your personal information before even using the workout equipment, and make sure the button to your floor works. Just some advice, the parking thing really is a bigger deal than you realize because it is the last thing your guests experience before leaving. Because of this, I left annoyed and with time wasted. I am still leaving a fair review, but be warned that this is likely something you will want to fix. Like I said, it may not be the individual if one person after the other is...

I was in town for my mom's funeral and the experience at this hotel made things so much worse than they already were. I booked through the hotel's website a few days prior to arrival. My trip was delayed a few hours so I called to let the front desk to let them know I'd be arriving after midnight and asked that they hold the reservation. Didn't seem like a problem.

When I got there, they had some trouble finding my reservation and another person was called over to help. They confirmed that I wanted one king bed and had me run my credit card. It came up as declined, which was surprising because there was more than enough to cover any charges. I checked my credit card app and showed that there was a pending charge from this hotel. They couldn't find it anywhere in their system but had me run it once more and it went through.

At that point I was given keys and sent on my way. Went down to the garage to get luggage, walked back through the lobby, right in front of the front desk people who could have stopped me there, and went up to my room on the 14th floor only to find the keys don't work.

Went back down to the lobby where I'm told my card was declined. Again, I explain there's a pending charge on my credit card from them (for over what I was quoted, but no big deal there.) I showed him my phone screen that said "Westin Hotel" pending charge. He says he can't find a record of it and demanded another payment. At that point, I just needed some sleep before the funeral so I gave him my debit card and hoped we could resolve things before checkout.

Finally get up to the room again, and found that it was two queens, after he'd confirmed I wanted a king. Which isn't a huge deal, but with everything else, it was frustrating. But I needed some sleep before the funeral so I just went with it.

Tried to get this straightened out at checkout but no one could find a record of the pending charge on my credit card. They seemed to think I was complaining about extra charges, which I was not.

When I booked the room I was quoted about $500. the actual charges were $800 and they had charged that amount to two separate cards, so now my $500 room has $1600 tied up. I was told it might come off in 20 days, even though they still couldn't find it in their system. This is crazy and I don't have enough in my budget for this.

I asked if maybe they had a whole other reservation for me in there system. That was it, someone, not me, had booked and charged me for two reservations. All I did was book the room and check in, I never changed or canceled my reservation.

Of course no one can do anything about any of this, too bad for me and now I have another thing on my plate, too figure out how to remove the charge from one of my accounts.

I thought this looked like a decent hotel but this has been a huge hassle. The room was fine besides not being what I wanted. Nice shower. Completely unhelpful and...

My recent stay at the Westin Arlington Hotel was nothing short of exceptional. From the moment I walked through the doors, I was enveloped in the delightful signature Westin smell, a refreshing and welcoming scent that set a positive tone for my stay. This attention to detail and focus on creating a comfortable environment for guests is a testament to the hotel's commitment to excellence.

The service at the Westin Arlington is unparalleled, starting with the warm greeting from the front desk manager, Carlos. His professionalism and efficiency in checking us in were remarkable. Carlos made sure to recognize my status as a Marriott Bonvoy member, which added a personalized touch to the service. It's these small recognitions that truly enhance the guest experience.

One cannot speak highly enough of Justin Cooper, whose dedication to guest satisfaction is evident in every aspect of the hotel's operations. Justin does a fantastic job of ensuring that both guests and clients feel valued and taken care of. His efforts contribute significantly to the overall positive atmosphere of the hotel.

The hotel's location in the heart of Ballston is ideal for both business and leisure travelers. Its proximity to local attractions, dining, and shopping options makes it a convenient choice for anyone looking to explore the area. The Westin Arlington's strategic location, combined with its exceptional service and amenities, makes it a standout option in the region.

During my stay, I had the pleasure of meeting the sales coordinator, Vanessa, who took her time to show us around the hotel. Her thorough tour and engaging personality provided a deeper appreciation for the hotel's offerings and amenities. Vanessa's dedication to ensuring guests are well-informed and comfortable is commendable.

A highlight of my stay was the visit to the hotel's restaurant, "The Commentary." At Vanessa's recommendation, I tried the Commentary Burger, and it did not disappoint. The burger was delicious, and the dining experience was made even better by the service provided by Waluka, the restaurant manager. Waluka greeted us with a bright, welcoming smile and ensured we were seated comfortably, reflecting the high level of service that characterizes the Westin Arlington.

The Westin Arlington Hotel stands out for its exceptional service, strategic location, and commitment to guest satisfaction. From the delightful Westin aroma upon entering to the personalized service provided by the staff, including Justin Cooper, Carlos, Vanessa, and Waluka, every aspect of my stay was memorable. Whether you're visiting for business or pleasure, the Westin Arlington is a perfect choice for a comfortable and...