Panera Bread — Restaurant in Virginia

9/4/25 @ 7:58AM Ticket # 6051715974556821

I would like to express how great my experience was this morning. There were 3 people working on food when I arrived to enter my order in. There was a girl at the front near the pick up area doing the prep. I had a couple of questions and requests for my iced coffee with vanilla. She was so kind, courteous, respectful and sweet. Her customer service was amazing! I'm so impressed and grateful.

There are a lot of people who are very rude these days in many areas of life, especially in customer service and in stores I go to, but she was not.

She was so kind and helpful. Please can you give her recognition for her outstanding work and customer service? She deserves a raise for her demeanor, professionalism and multitasking abilities.

Thank you so much, to this female who helped me! I don't know your name, but you made my morning experience so great. I appreciate you!! I hope your management recognized you for this...

I placed an order for multiple coffees at Panera but didn’t receive my full order. After waiting over an hour, I finally got it—lukewarm at best. The manager later emailed me acknowledging the poor service and offered a few options, including a refund. I responded, but never heard back.

A few days later, I went to the store and explained that instead of replacing all the coffees and issuing a refund, I’d be fine with just one coffee since my husband was already picking up his order. The associate I spoke to seemed unaware of what the manager had promised and looked nervous about the situation. I understood and told him it was fine—I’d just pay for the coffee and follow up with the manager directly. He also assured me the manager would reach out, but of course, that never happened.

On top of all this, Panera still fails to deliver orders on time. I don’t know if this is just an issue at the Chantilly location, but it’s incredibly...

This Panera Bread branch was a clean and convenient location near Costco.

However, coffee at this location tastes different than the coffee at other locations.

I'm not sure if it was just this one day or what.

I first came to this branch to get my usual Panera Bread hazelnut coffee after a meal.

I was very excited to find this location closer to my home, but after tasting the coffee today, I'm not sure if I will continue to come here in the future.

It didn't taste at all like the hazelnut coffee I've had at the three other locations around here.

If you ever visit this location, be sure to check the coffee flavor...