Pizza Hut — Restaurant in Virginia

I wanted to thank Mohammed Y. for the hottest pizza I've had in YEARS. He was my delivery driver, and I had completely forgotten what it was like to have a hot and fresh Pizza Hut pizza. Thank you, Mohammed.

----- This is the review I wrote 5 months ago and deleted today. It was a 5 star review. The reason I deleted this today is because DoorDash delivered my food as contracted by Pizza Hut. The food was COLD, and such a disappointment. What the HECK Pizza Hut?

Following up on this: I called this location to discuss the cold pizza, and wings ($65 or so), and they had no answer about how to hold DoorDash accountable. There was no one to answer for the bad delivery. The food wasn't even brought to my door. It was left at my community center.

That being said, Avi the store manager, spoke with me and apologized for the situation profusely. His empathy, and cool collectedness saved the frustration I had. No wonder this guy is a manager. A++. --- And no, he didn't give me anything free. Just a well rounded, and empathetic approach to managing something that seemingly was out of his hand.

To Pizza Hut: DoorDash doesn't care about you, your pizza, or your customers. I do pizza here about once a week, or so, and will reconsider next time the email comes to my inbox. Because of the poor handling of this from the company you contract to manage your deliveries. Please fix this, or lose my business. Bring...

Tonight I ordered Alfredo pasta with wings, I received marinara pasta in place of the Alfredo. I quickly called the store to explain, and was the gentleman that answered the phone apologized for the mistake and told me he would take care of it ie deliver my Alfredo. While waiting for the second delivery, we began to eat the wings and bread sticks. At this point we discovered the marinara dipping sauce for the bread sticks was COVERED in mold! I called the store bad to inform them of this , and was told that they made the sauce fresh today. It's is not possible that the sauce was made today or this week ( it's on Tuesday) even. If we had not paid attention to what we were eating, we could have easily dipped and eaten this moldly sauce. I would like to offer compliments to the delivery driver as he was quick and a pleasure for both deliveries. On the second delivery we did receive a box of complimentary bread sticks and bottle of Pepsi. We appreciate that, though didn't need that. I understand mistakes happen, so the issue of the wrong delivery was understandable, however moldy food is unexcusable. I felt it necessary to let corporate know about this. I have pictures and sent the sauce back with the driver to show his manager. I can only hope that they have taken time to look through their refrigerator and clean out ALL the...

Today pizza hut of this location just ruined my children dinner... I ordered a stuff crust with bone in chicken wings and i send someone to pick it up when when the person arrived to pick it up they gave him a dinner which was not what I ordered ... He even told the cashier that that was not the right order and the cashier insisted that it was the right one ... My kids were upset 😭 when they saw whatever it was on that dinner bosx they were expecting to eat their regular order which is a stuff crust half pepperoni and half cheese with chicken wings not i called them back and told them what was going on and the person on the phone who claimed to be the manager said it was not his fault... I asked him to delivered me the right order but since it's far from there he said he could not and if I bring it I could have my pizza back (the right one) i told him gas it's not cheap and on top of it why do I have to bring it back when it was their mistake I've never had any problems like this before it's just hurt me that my kids did not get to eat what they wanted for dinner even when i paid for their food very bad costumer service this time ..... Please trainning will be good for your cashier's so that way people would be wasting money and gas just to the wrong order all it's expensive now and money don't...