Smoothie King — Restaurant in Virginia

I used to go in here once in a while and didn't have any issues. Over the past few months, things have really declined. The employees are all younger people, and there is a noticeable lack of discipline in the place. They aren't friendly and won't greet people. It takes them forever to make the smoothies, even when they have several people working. They need an actual adult to manage this place and these kids need to be trained.

The last four times I have gone to this Smoothie King, they have messed up my order. The first time, I was given a 20 oz. smoothie instead of the 32 oz. smoothie. The guy poured it into a larger cup and then handed me the partially filled cup as if that fixed the problem. The second time, my wife ordered a 'chocolate peanut power plus' smoothie and received a vanilla. The third time, I got a 'strawberry peanut power plus' and got some kind of strawberry cream drink (it was missing the peanut butter and the protein).

Last Friday, I saw that there were only two people in line, so I thought I'd try again. It took several minutes for the kid at the register to take those two orders. When it was my turn, he never acknowledged me or greeted me--he just awkwardly stared until I walked up. When I got my receipt, I saw that he had entered the 20 oz. smoothie as a 40 oz smoothie. I walked back up and asked him to fix it, and he didn't know how to do this on the register. He ran in the back to grab another girl, and it took her about three minutes to change the order and refund the difference. I then waited another 20 minutes for my order.

If you really want Smoothie King, go to the one down the road at Hastings...

Typically my experiences here are far above average as I am always greeted with several hello’s upon entering the store, and my smoothies always exceed my expectations. Today however was truly disappointing. I was not greeted nor acknowledge upon entering the store. I was the only customer in the establishment and the three employees, one being a young lady named Kaya, failed to even acknowledge my presence. When I walked to the register, the three continued to have a discussion about Kaya having to take her sister to a dance. I clearly was interrupting their conversation as she turned to me to look at me and then turned back to continue on with her conversation. I hope that this will not be my experience...

Not a great experience with the manager. I go to Smoothie King in Bristow often and the staff is great. However, the manager did not know how to apply the free Friday member upsize promotion. He blamed it on a system error (that only my order was experiencing). As the manager, he should of easily been able to refund me the difference but didn’t seem to know how. He did provide me coupons for 2.00 off my next visit but only because I pressed the issue. He also let me know the prices reflected on the in-store menu were out dated and incorrect. If that is true the in-store menu needs to be updated!! Not the best Friday...