Starbucks Coffee Company — Restaurant in Virginia

Sooooo. We spent 17 minutes waiting in the drive thru while the trainee helped at the counter. He was reminded several times to finish the drive thru order but he kept talking to people coming into the store. Someone else finally helped him finish our 2 Frappucinos. They weren't even really busy inside but the college kids were talking and laughing at the counter. We got 1 free coffee card for up to $4 off. My friend got nothing for his lost time. I'd have left but had already paid. The lack of communication inside among staff was appalling. The window was open so we could hear them. Different people giving conflicting directions. 17 minutes. Geez. I'd give it a pass for a few months until they get it...

Did not have a good experience at this Starbucks. The girl working there name Anastasia never greeted us.. she just stared down and the screen and said what can I get you. She then proceeded to asked how to make the drink I wanted?!??! When it was all said and done I said thank you and have a great day (thinking maybe she was having a bad day) all she did was simply walk away.. no your welcome, thanks for coming, or happy holidays..? I will never go back there again and I suggest everyone avoid this Starbucks.. there is actually a better Starbucks with a drive through down the road on...

I had a great experience at the Warwick blvd location! The day prior my drink wasn’t made quite how I ordered it, I called and Kirsten answered. I explained the situation and she was so kind and told me to come in to get it remade. When I arrived Kylie took care of my order and Cameron made my drink and it was perfect! I appreciate the kindness and professionalism. I am a very...