Starbucks Coffee Company — Restaurant in Virginia

I used to frequent this Starbucks store due to its proximity, and it used to be FANTASTIC. They had a good little community, there were fun things like the drink of the week where they’d name a customer and their drink which was fun, the store was efficient, and food and drinks came out well. Then about a year or two ago it took a pretty solid tumble. In the past year or two I’ve gone here maybe a dozen times, and not once has a drink come out right since. At least one item in my order is poorly prepared (like a sandwich being burnt like someone hated it or a latte being all milk). The atmosphere is cold and uninviting. The workers look beat like they’d rather eat handfuls of lettuce professionally than be there. And it doesn’t help that right down the road on Richmond Highway there’s another one that may actually be one of the best Starbucks I’ve ever been to (you’ll know if you’ve been if you hear “Welcome, Welcome, Welcome. Welcome to New York, Happy Wednesday” on a Monday, not in New York. The store isn’t awful. But there’s been a fall from where they were. It’s clean, the staff are certainly polite, and you will get your food/drinks. Just anticipate something will be off with it, it’ll take a second, and it’ll feel like...

I just had the worse experience ever at this place for the first time with a guy named Moe. Why will someone who is getting paid because of the drinks I buy from Starbucks daily will be so rude when I asked please for something? I asked for a tiny bit of caramel drizzle so it won’t be so bitter and he instead told me that the cost for caramel drizzle was $.60 and opened his mouth instead. I told him I was going to paid for it but he refused and at the end he just gave me a look and I said it was ok. I always do mobile orders because I’m always running out of time and I wasn’t for that so when I said just put some drizzle he just turned back. Anyways, I wish NEVER to see him again at the beacon mall and I’m saying NEVER and I’m coming back because we spend a lot of time in this area and buy at Lowe’s and that Starbucks is convenient in that way. That man doesn’t deserve the job even if he is a manager. Though I don’t think he is and I just remembered that instead of finishing my drink he was just talking with other guy wasting the time and I was there standing just watching waiting for my...

The sandwiches, esp the turkey, provolone & pesto, & the tomato & mozzarella, are terrible, obviously made (on site/off site?) in a super hurry. The bread is fine, but w/ only a tspn-size smear of pesto in one corner, one slice of cheese the size of a quarter in another, one slice of dry turkey that doesn't cover the bread, with sundried tomatoes so tough & sour tasting that I couldn't digest them. This has happened on multiple visits, when my husband buys coffee & sandwiches for his work crew. Also their chai lattes have had a strange off-putting taste lately. What's going on here? I find it insulting to pay these prices & get something so pathetic in return - what is being sold bears zero resemblance to the menu photos behind the counter. Is there any managerial oversight of the food, on expiration dates, on cleanliness? Are the machines...