Starbucks Coffee Company — Restaurant in Virginia

As a loyal Starbucks customer I was very much displeased with my visit at this particular location at 10:00am. As any typical Starbucks location, you'll have a busy crowd during particular times of the day so the staff should be aware and prepared for the rush. It took about a good 5 minute wait just to get service as the staff was bustling around trying to serve the customers who had already paid. Finally got service after that wait, BUT then had to wait another 5 minutes after taking my order to simply pay. I had my Gold Card in my hand after the cashier took my order and was ready to hand it over to her, but ended up having to wait while she does other tasks. With the long wait for orders I decided to sit back down to get some tasks done for work as it took a good 10 minutes to finally get my drink in my hand after finally paying.

I was warned about the service that I would receive at this particular Starbucks from a local and it wasn't surprised that it was a honest tip. Just to note as I was waiting for the cashier to take my order I witnessed a customer who was, along with many, waiting for his order but when he finally got his drink at hand it was completely wrong and the staff had forgotten the muffin he ordered resulting him to wait even longer for his correct drink and muffin.

This Starbucks staff needs to be aware that time is crucial for their customers as many are simply trying to get their caffeine fix for the day. The staff members themselves seemed great individuals, but they need a workflow that is far more efficient to decrease the amount of errors that they're resulting in for the number of customers that are rolling through their doors at any...

We went to the Starbucks Saturday morning in the Safeway on 8646 Richmond Highway, Alexandria, VA at about 0930. We had this server who we have had before and is not very efficient or Friendly. We get the same thing every time. My wife ordered a Trente green ice tea for me and she got a vanilla skinny decaf latte. For some reason this time the server made my ice tea correct but made my wife’s cold. When my wife received her cold latte, and said she didn’t want a cold latte, the girl said you didn’t state you wanted it hot and if you want a hot latte you have to pay for both. My wife has never stated specifically a hot latte and always has received a hot one when we have been there in the past, and alway got a regular hot latte. We were late for where we were goingn so she didn’t want to argue, and after saying she wanted hot, and the server saying if she wanted hot she had to buy additional hot latte, she needed to buy a both the hot and cold latte, my wife just said I want a hot one and paid for a second one. If this is Starbucks policy, then we will probably stop going to Starbucks. I am pretty sure other coffee places would satisfy the customer. Very unhappy with...

I shared a decent review a while ago. Unfortunately things have changed significantly. There is one young lady who always goes above and beyond and I will definitely be finding her name out and writing a good review on the website. Everyone I’ve encountered other than tha amazing barista has an attitude. Never happy and never friendly. Almost like I’m annoying them. I loved this Starbucks so I am really sad I’ll be going to Dunkin when I need coffee. They refuse to put the sugars in your coffee. I’m sorry I want my sugar to melt. So when they add the creamer it makes it harder for the sugars to melt. And then you have to ask for creamer on the side. I could’ve just saved myself $7 and made it at home. Isn’t the point of going to a coffee place for them to make the drink for you. It’s not just one person. It’s everyone but the one barista. Anyways I’m really sad because I’ve been coming to this location for years. I hope something changes because I will miss...