Better Appliance - Appliance Shop — Local services in Mount Vernon

Our crappy old fridge died about two years too soon. We weren't yet ready to remodel the kitchen, did not want to fix the old refrigerator, and certainly didn't want to pay $1800 and up for a fridge we might or might not want with a remodel two years down the road. What to do? I searched all of the major retailers, and - eh - didn't find anything reasonable, even at their outlet stores or scratch and dent sales. In desperation, I turned to craigslist to see what might be available. And, low and behold I came across some ads from Better Appliance. I was skeptical at first, as I generally am with craigslist. But, they had a nice website their ads directed me to, and I really liked the information they provided - the fact that they have been around for 15 years speaks a lot to me. I decided to check out the store in person, which, really, is the best thing to do. It seems their inventory is constantly changing, and is not constantly updated on their website. I went to their store and WOW there were a lot of appliances there. No - it's not flashy and no - there aren't any sweepstakes or big 'SALE TODAY ONLY' signs. Nope, you won't find bright spot lights and commissioned salespeople with big toothy grins never leaving you alone. The store was simple, clean, bright, and FILLED with appliances of all types and styles - from very basic to really high end. I was greeted in a nice manner, and asked if I needed any help. I wanted to just look around at first. He left me to browse the refrigerators - and there were many of ALL kind. I was the only customer at the time and he assisted me whenever I had a question. I told him what I was looking for and he showed me some options. He knew everything about every fridge I looked at. I was there awhile trying to make my decision, and he was there to help. The prices were really great - I mean, really REALLY great for decent refrigerators. I loved that this was totally 'no pressure'. He just was available when I needed him, and was extremely knowledgeable about all of their appliances. I got an --AMAZINGEXTREMELY

BUYER BEWARE!!!!!!! Customer service is great as long as you don't have a problem! Bought a stove and THE VERY FIRST TIME I USED IT, IT STOPPED WORKING. I picked it up from another of their locations (it arrived 4 days after promised) & I had a warranty. But who knew I would have to take the stove back for repairs??? That meant paying someone to return it & then pick it up when it was ready! After researching the error code, I found 2 possible solutions, 1 cheap and 1 expensive. Figuring they probably took the cheap route before selling it, I couldn't take the chance of them doing the same thing again only to get it home to fail again and incurring yet another delivery fee. By the time I'd pay someone for delivery fees I could've just purchased a brand new stove!🤯 They gave me the runaround for days! The manager, Ahmed didn't even have the decency to talk to me. I was told on several occasions that he was "with a customer" and would call me back, well HELLO!! I'M A CUSTOMER TOO!!! And to this day he NEVER called me back!!! I was diligent for days but had to let it go due to death in the family. I had family staying and couldn't even boil them an egg for breakfast! Not to mention $$ that had been spent to cook for family that had to be respent on carryout. I told them my situation but did they care or have the slightest bit of compassion? ABSOLUTELY NOT! Lambs when making the sale, these guys are heartless wolves if you have a problem. THIS STOVE WAS DEFECTIVE WHEN I PURCHASED IT. No one should have to pay for them to come out when the appliance fails from DAY 1!!! I was so exhausted behind this that I'm using another resource to get it fixed. It's costing me more money but alot less than transporting back & forth and playing games with these jokers. Molina's Used Appliances gives great service! Used them in the past. Had an issue & they came out to fix in a couple days. They even brought a replacement in case they had to take it back to the shop. LESSON LEARNED!!

UPDATE 6/30/2020: Just for the record, they did NOT offer me a replacement or refund nor are they sorry for my inconvenience. The stove was broken when they sold it to me. The problem would not have happened during delivery. I spent $70 to fix the stove so it probably would've cost them half to do it. It's really sad that a satisfied customer is not worth $35 to them especially since I would've been a repeat customer. Their loss!!!

UPDATE 8/27/2020: We've come full circle. I continued to have problems with the stove so I went to the store and spoke with the manager, Sharaz. I told him what happened and asked for a refund. He agreed. Upon return of the stove, he issued a credit to my card. All things considered, that's the best that could be done at this point so...

I ordered a refrigerator from Better Appliance in Alexandria with a dented handle and a broken drawer. I was assured they would order parts to replace the damaged pieces. Delivery was scheduled for yesterday morning between 8-12. Around 12 after the fridge didn’t arrive, I called every number I could find for Better Appliance and didn’t get an answer until I called the Maryland location. The gentleman there told me to call the Alexandria location. I told him there was no answer and asked him to call since they weren’t answering my calls. He got someone on the phone immediately. Then I was told the delivery person’s truck had broken down. No one called to let me know and I had changed my plans to be there to receive it. I was told it would be delivered the next day between 4-7. At 6:30pm today, I called to find out the status, and had to call the Maryland location again to get an answer. I asked him to call the Alexandria location. It was then I found out the delivery person was almost there. I told them the delivery man would need to wait and we would be there in 20 minutes. I was told he would not wait, though I had waited a total of seven hours for delivery of my fridge. We gave him the code to the lock box and he dropped off the fridge and left in under 20 minutes, before we could arrive to receive it in person. He did not leave the replacement parts I had paid for. I called to find out where the missing parts were and for a third time, I was only able to get an answer at the Maryland location. Finally I was told the replacement parts should be shipping to my house. I paid for them nine days ago, and feel that if I had ordered them myself, they would be here by now, but this company had offered to purchase them on my behalf, so I didn’t. I have no idea when my replacement parts will arrive. I would not recommend...