Subway — Restaurant in Virginia

Met my Mom here for lunch. Store was very clean. Place was pretty busy but still got through the line fairly quick. Food quality was great and selection of items very nice. Staff (most of them) were very friendly and personable considering the amount of people in the line. Only complaint was the check out portion of the visit. I got a 6" turkey, egg & cheese on flat bread ($3.75 on the sign)Mom got 6" beef, chips & drink for $5.00 (with coupon). Total came to $12.86. Now I know Forest taxes are going up but that's like 47%. So we point it out to the guy ($3.75 on the sign directly behind him) and he gets upset with us. A lady came over (guessing it was the mgr) and shows him how the ring it up and goes back to helping with sandwiches. He tries again and this time it was $11 and change and I'm running late and don't have time to attempt to discuss it further. Over all the visit was ok. Kudos the lady that stepped up to help at the register. For the young man that got a bit cross with us, I hope his day gets better. Everyone had a bad day or bad moment in the day and I'm guessing he was having his then. I do plan to go back because I believe in the very best of everyone. One moment in one day does not define me nor mold my opinion of a person,...

Horrible staffing, Lynchburg has poor customer service in general, but they redefine the definition of bad customer service here. It hard to order when every time they ask you a question about the food they seem genuinely angry at you and like you’re a burden. I know no one wants to work in customer service and it can be extremely taxing and exhausting to work in the food industry. But there is zero effort to make a positive impression here, fake or genuine. There is however, a strong effort to make you feel unwelcome and uncomfortable throughout the whole experience. Unfortunately this is the best subway in town as far as food goes, but everything else about this...

Will not be back here. This is the 2nd out of 3 times I've came and had to ask people (kids) to change their gloves because they have touched their clothes, hat or hair!!! This time a young boy with curls on the top of his head was messing with his hat and clothes. Then when I asked him to change his gloves he did it with an attitude and was SLAMMING the pizzas. He half tail made the subs and never once smiled. I asked him for salt and pepper and he made sure to over do it. Can't even eat my sub to the extra salt taste!! If you don't wanna work with the public then find another job!! But if you gonna make food don't touch your freaking hair or clothes!!...