Subway — Restaurant in Virginia

Well.. the food was great! Subway usually is. The problem, initially, was the mobile app. They had a deal for BOGO Foot Long if you ordered and paid on the app so even though we were already in the store I downloaded the app in order to get this discount. Thankfully, they still allowed us to tell them what we wanted on our sandwiches in person because the app was not user friendly at all. Once I finally got a user profile set up and added my payment information, on the very last step of placing the order, the app gives an error message. By this time our sandwiches were ready and we're standing at the register, and it just keeps saying that, basically, there's a problem with the STORE'S latest update to their system. We spend a few minutes "re-trying" while the shift manager calls the owner who tells her that their system is constantly updating itself and we just have to keep trying. Okay. Now there are other customers behind us having the same problem so we step back from the register and let the next person go in front of us. And the next one. And the person after that. The shift manager then says to those of us waiting that they can't just fix the problem by only charging us for one sub and figuring out the problem later because it will negatively affect their "bread count". Now, I used to work at this SAME Subway 16 years ago.. when I was in High School. As assistant manager. I know about the bread counts. MY issue is: I'm nine months pregnant, I've been in the store almost 30 mins now, and this lady is starting to get rude even though my husband and I were very patient, polite and understanding. Either I'm only paying for one sub, or they can both go in the trash and it'll be TWO subs against inventory. She charged me for just the one and slammed the change into my palm, which btw I immediately deposited into the tip jar, despite the attitude. None of the issues were the fault of these store employees, and I worked in bars and restaurants for MANY years so I'm extremely compassionate to service workers. Always. It was just disappointing to receive the negativity that we got from one of our favorite places, but ultimately I blame the people at the top for creating a sub par app in the rush to jump on the mobile ordering bandwagon. Discounts should have a back door code that employees can use in the event of app overload or failure. This definitely isn't the first time something like this has happened to me since mobile-order-only discounts became the next big thing, but other restaurants didn't make it this difficult to resolve the issue and send me on my way in a...

I will NEVER return to this subway in Gloucester courthouse by the Ollie’s I went be evening of 3/30/19 and the kids behind the counter made my sandwiches with no problem during he sandwich making I heard the girl tell the boy “that chicken is frozen you need to heat it” I got back to my place of work with my ride i did not have my own car, I sat down with my food and bit into an ICE COLD sandwich the chicken was FROZEN I called and talked to the girl who checked me out and she was taking my name and telling me I could have a free sandwich tomorrow when the manager took the phone from her and told me if I wanted my meal replaced I had to save the sandwich overnight and bring it back in the morning for INVENTORY, I’m sorry but he wasted an hour of my time I worked 8hrs today and did not get a dinner break because of their mistake, I was furious I borrowed my friends car and took the sandwich back and demanded a refund and the assistant manager told me I didint have any right to be rude to him although because of their mistake I did not get to eat or work a dinner break during my nursing shift, I will never return...

Absolutely LOVE this Subway and go out of our way of other subways in the area just to come to this one because it is so much better! We always put our orders in on the app and go inside and pick it up and it’s always done within a few minutes which is perfect. We have ordered several times over the last 2 years and have never been disappointed. My husband and i ordered last night through the app and he wrote a special request on the notes asking for “extra extra onions on the wifes” and didn’t think they really even read the notes but they sure do! Both of our subs were PERFECT and the best part is, they wrote back little notes on our subs which was just so incredibly cute and made our night! Y’all are...