Subway — Restaurant in Virginia

The manager on duty, I believe her name is Narveda (was working with a employee named Ikram who greeted us politely for reference) was very rude for my whole experience there. Not only was I rushed while ordering my food. I had forgotten my coupon that I was going to use at my hotel across the street and told her I was going to be back to pay for my food, as I wanted to use my coupon. She said one of my sandwiches didn't apply for the coupon to which I tried to explain to her that someone had accepted it the previous time I was there. I then told her if it doesn't work, then I will use a different coupon and pay for the sandwich full price. She then proceeded to get aggressive and tell me I need to pay for the food and that it's not her fault I didn't have my coupon. She then said if I was going to leave then she would not hold on to my food and if I came back she would not remake my food either. After I explained to her for the 4th time again that I wanted my food, was going across the street to the days inn hotel, and would use a different coupon to avoid paying any more than I had to, she finally understood and said she would hold my food for me. Once I returned, I apologized for the first coupon and let her know someone had let the me still use it the last time i was there and gave her a different coupon. I then informed her that I felt rushed the whole time and that the way she acted was not professional nor respectful at all, and would appreciate an apology back, to which she replied she wasn't going to apologize and that she was just "Doing her job". Ikrum, her employee, had greeted us (me and my brother with special needs) with great customer service mannerisms and started to take our order. When the Manager on duty "Narveda" took over our order when there was no one else in the restaurant at the time, my experience there was ruined so much so that I felt even embarrassed for Ikrum, who seemed like she knows her boss does this on a regular. I did not appreciate it, I do not want to return if that manager is working, and I hope someone does something about the way she treats her customers and God forbid her employees. Signed A...

To Whom It May Concern,

I am writing to express my extreme dissatisfaction with the service I received at your Subway location today, particularly due to the behavior of one of your employees, Iqra.

Upon entering the store, Iqra displayed blatant disrespect towards myself and other customers. Despite being in line before others, she overlooked us and continued to exhibit rude behavior throughout our interaction. When we brought this to her attention, she responded dismissively and even rolled her eyes.

Furthermore, when I informed her that the foot long cookie I ordered was frozen and improperly prepared, her response was unhelpful and lacked accountability. She refused to acknowledge the mistake and instead brushed off our concerns with insensitive remarks, such as, "What do you want me to do about it? I'm not the manager."

I am deeply disappointed by Iqra's lack of professionalism and customer service skills. It is unacceptable for an employee to treat customers with such disrespect for no reason. I urge you to address this matter promptly and provide Iqra with the necessary training to ensure that such incidents do not occur in the future.

Despite this negative experience, I would like to acknowledge another employee, who was wearing a Subway hat for being helpful and re did the order promptly and restored some of my faith in your establishment. That employee was the sweetest person ever and she was the only one wearing a uniform. She was very professional about the whole situation!!!

Thank you for your attention to this matter. I trust that you will take appropriate action to uphold the standards of your establishment and provide a more positive experience for your customers. Please teach her some professionalism because clearly, she has no clue.

I'm telling you I never met a nasty disrespect person for no reason in my life and like who does she think she is like is this her family business or her husband’s store so she can do whatever she ways!!! but clearly lacking in training and how to be professional in a work setting! PLEASE TEACH HER how to RESPECT...

I’m at a loss for words with this location and its employees. I went in with a group of 4 others on Sunday and we all politely waited in line until it was our turn. The woman, I don’t know her name, was very rude and had a disgusting attitude towards us. The first person who ordered asked for mozzarella cheese she put cheddar cheese in his sandwich. When It was my turn, I nicely asked if she could change her gloves because I don’t eat pork and she was touching everything with the same gloves. She stopped and stared at me and said …ok what do you want. I ignored the attitude and asked for what I wanted and moved on in line. The next two people asked for veggie patty and she said she didn’t have any so they had to leave to find food somewhere else. Once they left she told the 4th person oh I do have veggie patty do you want it… while this was going on I asked the second person to change his gloves as well. He was touching sandwiches that had ham and bacon too. He was also checking people out, using the register, etc with the same gloves on too. She stopped what she was doing from her station and mumbled something then out loud she said “it’s just veggies why does it matter” I think that’s disgusting if you’re working in the food industry you need to use clean gloves for each customer. Especially if people have dietary restrictions or allergies. I get it you don’t want to do it every customer but you shouldn’t be rude and disrespectful when a customer asks. She continued giving me dirty looks and mumbling under her breath with a store full of customers. All 5 of us were very unhappy with our service at this restaurant. Very unsanitary, rude, and...