Tropical Smoothie Cafe — Restaurant in Virginia

I visited this place about three months ago. I ordered online as I normally do. It took me 20 minutes to get there. Upon arriving, I wasn’t sure if they were open. Lights were out and when I walked in, nobody was around. After calling to the back for someone to come out, they realized an order had been printed over 20 minutes ago and it hadn’t been done. Mind you there was nobody inside whatsoever and the place looked closed. After the girls realized they missed my order, they had to cut on their equipment in order to start my order. I advised them I didn’t have time to wait and wanted a refund and a manager number to be able to receive it being that they don’t give in store refunds. After calling the manager to advise of what happened, I was immediately cursed out upon him picking up the phone with him not caring that I was a paying customer that did not receive my food or my money back. I called back to the store to advise them of what happened only to be told there’s nothing else she can do and she felt as if she had done enough and hung up on me. She then gave my number to her father who called me to advise me not to go back to the store or they would call the police and have me banned. With all this being recorded inside the store I called corporate to advise them of what happened and to review the tapes to see if I was rude, disrespectful, or aggressive, which I was none of those things. After contacting corporate 3 to 4 times I still have yet to receive my money back from my order, nor has anybody from corporate contacted me about the incident. Not sure what type of establishment this is or how they’re still in business with such low reviews across the board. But this is highly unacceptable and I can see why the workers don’t care because it’s obvious that corporate and the store owner and manager don’t care. They did send me a $10 gift card to visit back to their store as if I would want to go back after that. Crazy thing is is that I spent over $20 in store and have yet to receive my money back. Moral of the story make your smoothies at home or find another smoothie spot cause the only thing they’re smooth at here is getting over...

I was just in this place with my friend, I am a regular customer for my milkshake and we got to the counter and there was no one serving us, we said hello hello we thought someone is in the back but no no one came out again we said hello hello and we got no answer after a few minutes a young man came out and went straight to the machine without any kindness he didn't say hello or apologize and took our order in short an unpleasant entourage that is the second time in one of their stores that I think the managers should have a strict meeting because one goes to buy not to ask for our order it was ready and only the boy gave it to us and turned around without saying thank you we were the ones who said thank you but I was already...

Visited Tropical Smoothie twice in a span of a week for my son. Both times the workers didn’t acknowledge me for a good 3-5 mins and I was the only one in the place! One worker was right behind me wiping the counter and another was right in front of me on her phone. I almost left, but then she finally got up. I thought it was just me, but I just read many reviews and see that it is a huge problem at this location and others. What shame to not have proper management for a place that could have potential. As an aside, a visit about three weeks ago, was great. One employee, a blonde young lady, was awesome! She was prompt and courteous. Again, no other customers, but a great experience. Thank you to that...