Tropical Smoothie Cafe — Restaurant in Virginia

I went in to pick up a mobile order and the moment I got the the counter I wasn’t greeted and when I was the girl was wearing AirPod max headphones on her ears and wasn’t very friendly. I ended up coming back because the smoothies i ordered just didn’t taste good it was watery and tasted way too sweet. I asked for a remake without a certain ingredient or a different smoothie and a different girl just walked off while I was mid sentence asking for it without coconut because I could only taste coconut and nothing else. I wasn’t able to fully finish my request and was met with butter disrespect and eye rolls. I was very kind and accommodating but they were all very rude from the beginning. They refused making me a different smoothie and refused remaking the drink without coconut and said it has to be remade the same exact way. I didn’t even want the same smoothie so I ended up asking for a refund and they asked for a receipt to which I mobile ordered my smoothies so I didn’t get a receipt and tried to show my app history but they refused to look or understand what I was trying to say. There was a assistant manager in the back or a supervisor of some kind and they didn’t even get involved which leads me to believe they were allowing these staff to be the way they were being. Not in dress code and wearing headphones over ears and rolling their eyes. I left unsatisfied and disappointed without a refund “yet” or a different smoothie because “they couldn’t make a different smoothie” I tried to have as much patience as I’m a former tropical smoothie employee but this service was disgusting just like the...

Not for our veterans at all my wife worked for this place and was lucky to work once a day mind u we have bills and a child where the scheduling manager is giving 5 days a week to some 19 yr old college girl with 2 jobs and lives with mommy and daddy I personally spoke to the owner of This store and she told me she can't afford to pay the employees as is well aparently they can afford to pay this girl 5 days a week while 5 other employees are only scheduled 2 days if that this week alone wth people this owner is ok with this behavior I say we boycott this establishment I'm not some pissed off patron I'm a veteran aswell as my whole family are veterans I'm appalled by these actions I tried to rectify the situation and the owner told me to have my wife call her again mind u my wife has come to her on numerous occasions aswell as the required chain of command and no actions were taken corporate needs to.handle this I personally will be talking to the news station to let the people of chester and future...

I placed two smoothie orders around 7 PM on 8/28/22 via the Tropical Smoothie app. Upon arrival, it was not clear if this cafe was open, even though they were open online. There was a sign posted on the door that “We aren’t serving Food today. Sorry for the inconvenience. -management.” The open sign was also off. I called the cafe to see if they were open, but the employee inside did not answer. Based on this, I left without any smoothies and reached out via the app about my recent visit and received a lackluster response from the operations manager as if this was my fault. In the future, maybe make it more clear that the cafe is open. For example, stating that while the cafe is not serving food today, we are taking smoothie orders. We apologize for the inconvenience. This clarification would help since most people come to tropical smoothie for….smoothies. Also, encourage your employees to answer the phone especially when the cafe...