Wendy's — Restaurant in Virginia

The food here has gone down so bad. They no longer serve hot food. It's usually warm, sometimes warmer than warm, but never reasonably hot even when you request your food fresh. I tried the new mushroom burger, and it was okay, but the temperature on it was barely warm. The fries were kinda okay as far as the temperature goes, but I surely didn't order a side of hair. Yes! There was a long, long strand of hair in my fries. Not on top, but innnnn my fries. I was so disgusted. This makes the 2nd time this year to find hair in my food from here. This particular location made me grow a love for Wendy's because they used to serve quality food that was deliciously fresh, but now they certainly don't, and you may even get attitude from them like you're bothering them with your patronage. I wouldn't recommend this store. No one wants to have to call and complain about their food or have it re-made. Just do it right the first time. Gas is one thing, but food is way too expensive to be served it any kind of way. Try another location OR a burger joint somewhere else. They need to put their hair away and wear nets when serving food. This is why I don't like eating...

So when you order a large frosty, my belief is the cup should be full. Especially if they tell you that they are out of the first flavor you want. Also, whatever happened to customer service? I asked the drive through cashier to simply fill the cups and she decided that she needed to argue with me that the cup was the wrong size and that she “had to equal them out” to be the size of the cup they are supposed to be in. I’ve eaten at Wendy’s for a long time. I actually used to work for one way back when. As you can see from the photo, the cups are not even or filled. I will not be back. Mostly due to the cashier desiring an argument over just making the customer happy. Edited: Once I got home, I checked out my food. This is apparently a large fry. I have not eaten any of my food as of this point in time. I advise you to not eat at this establishment. Seems their employees lack work ethic or the owner/management team lacks ethics on getting what the...

I've been going to Wendy's for a long, long, Long LONG time. This Thursday, I came to this Specific location, where there was no server. The young man supposed to be attending the counter, was over in the dining area, talking with some other young men his age—I assume, his friends. Confused, I waited patiently for a few minutes, before someone inside the kitchen called out to him. I gave him my order, and then I waited some more. At one point, this same server walked right past me with a bag for his friends, seated on the table behind me. Not a word. It must have been 15 minutes, later, that I was given my food... not fresh. It was cold. When I politely asked where's the frosty that came with my order, he SHOUTED "I'm working on it." back at me.

I believe that Wendy's has lost a loyal...