Starbucks Coffee Company — Restaurant in Vista

I normally do not write reviews about specific people, but the service I had here was horrific. My interaction started with stating, "I normally don't order coffee. Do you have any recommendations for something sweet?" Karen seemed annoyed and uninterested in helping me. Her answer was, "We can add sweetener to anything." I ended up pointing to a picture on the holiday board behind her and asked for the drink labeled 'Caramel Brulée Latte'. I asked if I could get it iced and she starting explaining something I did not understand (Again, I am not normally a coffee drinker). So, I stopped her and said, "Just make a normal one. However it normally comes." When my drink was ready it looked NOTHING like the photo. When I asked the other employee to confirm that this was the drink pictured on the board, she turned to Karen. Karen literally rolled her eyes and huffed! She told me, "You ordered ....." And said a drink that I know I did not order because I had no idea what she was describing! I restated that, "I wanted the 'Caramel Brulée Latte' with no modifications, like it normally comes." She informed me that I would have to pay the cost difference. I have never been charged a cost difference when a restaurant messes up my order. When retaking my order, Karen asked if I wanted it, "Hot or iceed?" Wasn't that the question that caused so much freaking confusion in the first place? I pointed to the picture on the board and said, "Is that one hot, because I just want the drink pictured on the board." She responded with she "couldn't tell." I finally got a hot Caramel...

My husband and I are regulars at this Starbucks. We always shop at this Target and always stop by for our favorite drink. Today was disappointing. We came to order a simple refresher and they were out of regular tops so we got Frappuccino tops. No biggie there. As we are waiting we started to look around. There was trash everywhere. Tables were dirty. No napkins to clean our own table. We asked 1 of the 4 baristas standing around doing nothing for a napkin and we were handed a regular household paper towel. When we finally got our drinks, they were ice waters with a tiny splash of food coloring. Must of...

Not sure who is on duty currently, 1/12/24, around 3-4pm, but they keep cancelling orders. Placed an order with my target pick up and it was canceled, no problem, so I placed a different one with different items, canceled again. So when I get to the store, I go in and I see all the employees standing around, doing nothing and everything that was in my canceled orders due to “not being in stock”, were able to be ordered in person. This...