Subway — Restaurant in Wake Forest

I placed an order on the mobile app. I picked up the wrong order. My order name was John N. and so I picked up an order that read John A. on accident. It was two subs. I arrived home and realise the order was wrong. I had paid 15. The order that I picked up was 10. I called the store to explain the situation. I ask if I can have a 5 dollar refund because I understand it is my fault and I would kindly pay for the 10 and would like to recieve the 5 dollars back. They said no and said it was me (the customers fault). I really understand it’s my fault, but I feel like them as a business could work with the customer to solve issues and complaints as they should. They did not bother to give me the great customer support they should have. I was upset and said that we could check cameras together because there was a misunderstanding of when order had to be picked up, but again please show customer service skills. I’m still learning in school for customer support and I understand that subway has terrible customer support like wow. At least give me a cookie or something. The girl on the phone name Mariah did not have good english. I am not sure why she was on the phone unless she is the only worker working there and is over working her. Piece of advice. Just go to a different location. Not very good with customer service. Funny thing is I can’t eat seafood, so I couldn’t even eat the tuna sandwich there. Really I missed out a lot here. Instead of dealing with the problem now they just say go speak to Kevin tomorrow. I wouldn’t think the situation would take more than an hour to handle. I am cheap, but seems the business is cheap as well. They just didn’t want to listen to me. What I hate most was them saying it was my fault. I know it was my fault and it was an accident, but show empathy at least. Learning in college I learned empathy is very important. I did not recieve any of that during the call. I’m sorry for the bad review but freedom of speech under the first amendment. This was...

WHAT THE HECK is wrong with this location? The employees aren't intelligent enough to know what comes on their own sandwiches or read it off the menu? All I asked for was a sandwich minus one ingredient that is LISTED on the menu itself and this idiot couldn't piece two thoughts together to maybe just read it? They expected my husband who was picking up the sandwiches to know and HE had to figure it out from reading it off the menu (silly me, I didn't think to send him an entire list of what came on the sandwich because I thought that would be simple). Employees whose IQs are too low to even recall 3 ingredients that come on common sandwiches don't deserve even minimum wage. Seriously overpriced for the quality of service. Go somewhere else or to the other location in town (although it may not be...

I wasted 20 minutes trying to preorder lunch. The website was cumbersome and had issues and after wasting so much time said they wouldn’t take visa and offered PayPal and then said They don’t except that either. So I called the store instead of getting help I just got a fax machine ringing in my ear and hung up on. So I downloaded the app which required email and phone number and did my order again and then the Apple Pay would not be not be accepted (on their end) It should not be this hard to order a sandwich. The app and website or awful. Taking my business to somewhere else. What are you supposed to do? No visa, no PayPal, no Apple Pay, no cash. How do you stay...