Domino's Pizza — Restaurant in Walnut

This is my first time ordering at this particular and it will more than likely, my last. I placed my order online and received a text to pick up. I arrive at the place and noticed a sign at the door stating that only 1 person is allowed at the lobby, yet there are 2 separate customers at the counter. As one of the customers was done paying for their order, I was told by someone behind the counter that I would need to wait outside. I replied that one of the customers is already done & the next cashier could do my transaction. I was still asked to wait outside. I did so and I noticed that as I stepped out the door one of the workers (not the one who asked me to get out, but he was actually one of the cashiers) was laughing. Is it really necessary to laugh at a paying customer because they were repeatedly told to get out?? When I was finally asked to come in, I was helped by a girl whom I gave my order number to. She couldn't find it easily enough so I waited awhile. When she finally returned, I had my money in hand. She look at it and said, "Oh you're paying by cash. Your total is $27.33." I handed her $27.50 and received change back. I proceeded to check my order to make sure it's right. She flagged another person, whom I can only guess is the supervisor and she pointed at her screen, indicating that something isn't right. He told her that I needed to pay. Before I could reply, the girl told him that I did pay and she even gave me my change. He looked back at the screen and tells me that "No, you need to pay!" I already had my order in hand and was ready to leave. Once again, the girl had to tell him that I already paid and I even repeated that same thing: I paid already, I received my change. Basically, the transaction is complete. I asked, if I am fine to go. I owe nothing (at this point, I'm thinking this place is the one who OWES me for providing terrible customer service and giving me reason to write this less-than-stellar review about them!). The girl turns to me and tells me that I'm fine to go, so I left. In the meantime, the guy who told me that I needed to pay for an order I already did, continued to look at the screen and pressing whatever buttons on it. This isn't the usual Dominos I go to and wow, am I sorry that I did! Now that I know that this plaza also has Papa John's, I'll go to them instead. If you like your pizza with a heaping side of...

I have given this Domino location 3 chances to improve on my online orders... Its time to give another Franchise business. For the 3rd time, my tracker said my order was ready, but I ended up waiting 20+minutes! It ended up being that noone care to check my order and I was just sitting around waiting for someone to grab it, as it was completed. These are very basic skills, maybe the people they hire needs to be replaced. I'm a online savvy kind of guy that does majority of my personal business from the phone and computer. This was a total failure, no offer of credit, no offer of making things better, just a simple "woops, sorry about that." If this location is to remain profitable, it best improve or everyone including the owner of this branch would lose all there jobs. I have no problem telling everyone around the area to avoid this Dominos location. People, Avoid this Location, it has bad service, dried out food= business won't...

I've had it with this store. THE WORST out of the 3 closest Dominos from me. The workers are incompetent, no attention to detail, slow, and rude. I really didn't want to place an order from here anymore but since the location in Colima is closed due to renovation i was forced to. This store makes the greasiest of Dominos pizza compared to other locations. They never cut the pizza the way you like it (inattention to detail) I'd request for square cut and well done but would always get a standard pie cut and normal bake. Ordered for curbside pickup and have had to come and pick it up inside multiple times and they say the pizza is still in the oven and wait 5-10 minutes after the fact it says its ready for pickup. NEVER EVER again will order...