Habit Burger & Grill — Restaurant in Walnut

Bad habit

First time dining here. Ordered on app. By 2:58 it said my order will be ready in 7 min 45 sec. We waited in the restaurant. By 3:15, I went up to the counter and was respectfully told by a younger gentleman that it will just be a minute. I have a visual of my sandwiches partially wrapped on the top rack by the grills. By 3:20 I asked the older man on the counter whom I had to wait a good minute to let alone look at me to see why I had been standing there for a while, seeing that he’s so busy scrolling/checking something on his phone, if my order was ready, only to find the bag by the counter, my shake was showing drops of water on the outside because it had been sitting there for a bit. No one called our number nor asked me what my order number was. We took our order, sat down, and opened up our supposedly well done sandwiches but were showing still slightly light pink. The fries were cold by this time. The Oreos on the shake seemed to have started sinking. Everything was very unpleasant but I had to feed 3 hungry kids and myself. I personally lost my appetite and decided to just get something else somewhere.” Very disappointed. The other Habit locations are not like this.

I filled out the comment on the app after an order had been placed. One can only hope that someone would actually look at and do something about...

I stopped by this store to pick up my son who was studying at the library in the evening and buy dinner. I didn't bring my wallet, so I borrowed about $25 from my son and ordered a hamburger without a drink. My youngest son said one hamburger was not enough, so I ordered 3 hamburgers and 1 french fry. However, I forgot that I didn't have enough money.

At the drive thru checkout, I realized I didn't have enough money and cancelled one hamburger. I apologized for canceling one order, and the male employee said it was okay. I took the bag of hamburgers and went home, and my kids said there were 3 hamburgers in the bag.

The employee made one more and gave it to me. My sons each ate one, and we shared the extra hamburger with the family. I enjoyed the harmony of the well-cooked beef patty and the mushrooms, but I felt like crying.

I am a student and housewife in my 40s. During COVID, my husband got sick and I struggled to find a job and am currently attending school, so our financial situation is not very good. But the bag of hamburgers that came with one more bag was a great inspiration to me. I am writing this to express my gratitude to the young man and the woman who handed me the bag. I will not never forget their warm heart. And I will definitely go back...

I ordered 1 hamburger at the Walnut location on Grand Monday about 9pm. The cashier handed me the credit card machine with a tip question. I chose not to tip, the cashier handed me my hamburger with attitude. I do not need to be pressed on a tip. Now I'm thinking did they spit in my food? The cashier did not make me feel guilty, she made me feel like I will never come back to this location. I did not eat that burger, I went...