Dunkin' — Restaurant in Walpole

I went in this morning for coffee. The manager-on-duty kept talking about how slow a new employee was on making their drinks. Said it to the two customers before me, then to me, and the one after me. The employee was working quite steadily just like I see from other staff, so they weren't slow. If this person is in fact new, someone should have been with them guiding them on workflow. It's also not appropriate behavior for anyone in a leadership position to talk down about staff to customers.

The kicker? The manager-on-duty could barely figure out...

Service is quick. However all other Dunkins I've been in after a Pats win have automatically given me the 87 cent win discount on my hot chocolate (i don't drink coffee). This store refuses to give the discount. Some of the clerks have also given my 16 yr old daughter a hard time when she has placed orders for other things without me present. Discount should be for all medium hot drinks, not biased for coffee drinkers exclusively. I will not be buying from this store...

My wife liked the store and her experience today. She said:- that the new RÜPS turkey wraps was delicious and perfect and is for anyone looking for a light breakfast or snack. She shared that they’re also a much healthier option, which is a big plus! She really appreciate that they were added to the menu. Special thanks to the manager who encouraged her to try them — great...