Was ordering ice cream for my family of 5. The girl with short brown hair obviously did not like the way I was ordering the ice cream. Or the terms I was useing. To the point she took my order left the drive though window and made all the other girls finish the order. Ordered two cookie dough blizzards. They put no cookie dough in them. Made a point to put them into go bag and containers to give to us when they didnât do that to anyone else in the drive-through in front of us. We drove not even a minute to find out it was just wiped vanilla ice cream. As the girls watched us pull back and they all started laughing and surrounding. When my husband walked in to talk about the blizzards they were all laughing and smiling. My husband was furious they kept saying the cookie dough was on the bottom. My husband now very angry because they were laughing poured out all of the ice cream onto the counter to show absolutely no cookie dough. Please check the cameras and see this incident very very upsetting and extremely terrible customer service. We go to dairy queen quite often and we have been to this one over a million times. The owner even came out and said oh I saw cookie dough and we know how to make blizzards, but was nowhere even near the ice cream and defended his workers. But clearly didnât see them laughing or paid attention to the cameras⌠Something must be addressed. If I was rude I would have understood. I clearly had a little trouble speaking ordering. And giving me an attitude while I was ordering my food because she didnât like the way I was talking. Also assumed and made a comment about living in NY. I am truly disgusted and I will let everyone know in Sussex County about this. I have lots of high connections in Sussex county and I will let...
   Read moreCustomer service here sucks, the workers are nasty, and the Ice cream sucks. Itâs an huge waste of money to go to the Sussex Dairy Queen. They need new workers not nasty and immature college students. We will never be returning here. My boyfriend and I spend a lot of money here. We go between 2-3 times a week. I live in Sussex so itâs the most convenient place to go for me. My order here is constantly wrong. We ordered a cotton candy blizzard and it was not mixed through properly and has huge chunks of the pink icing mix bigger than a golf ball in almost every bite. When I brought it up to the workers they not only refused to fix my order or refund me, they were absolutely nasty to me telling my order is right and that I need to âget over itâ when I flat out told the worker we would not be returning because of her attitude. She not only laughed in my face after telling her this, but she constantly rolled her eyes as shed refused to help. All she has to do was remix it or make a new one, we are extremely disappointed since we were loyal customers. Vernon is further but definitely worth the...
   Read moreFirst time we went all summer. And will not be going back. This place has been here sense I was little and every summer we always went. We ordered 2 small cones that were great but we also ordered a large cone and the cone was so stale that you could bend it right in half without it breaking also ordered a peanut buster parfait and there was so much hot fudge that you could not even enjoy the ice cream we also ordered a peanut butter cup large blizzard and there was nearly any peanut butter cups in it and they work rushing us to do finish our order and they no longer serve snickers there. This place has gone down hill very very disappointed.will be going to dairy...
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