KFC — Restaurant in Warrenton

I eat at this location from time to time, and the regular crew I typically see there are always on point, and today was no exception.

There was, however, a brand new cashier and a manager type lady evidently there to train her. I watched as this poor older lady tried to remember every step of taking someone's order when customers just started pouring in.

The line became more like a mass of people as this lady just politely (and understandably slowly) took order after order.

The "manager", by the way, left the front counter pretty much as soon as the rush came in, and was just cowering in the back while everything started to unravel. The old lady couldn't keep track of who got every single order, and there were a few mix ups all going on simultaneously. Instead of handling the situation this woman is in the back hiding while the restaurant is in like a state of confusion, and then I even heard her say "I wish I was ....... somewhere else...." and I couldn't help but silently agree.

So she completely failed, but fortunately the guy who works the drive thru started asking customers what they were missing, etc and things started getting a little less chaotic. That's when another employee, maybe mid 30s, came walking up after finishing his lunch break, shaking his head as he let out a "mm mm mm", rolled up his sleeves and calmly went around the restaurant and hooked everyone up with exactly what they needed, putting out this whole gigantic dumpster fire with pretty much no effort. That dude should be running stores. Not the woman hiding in the back instead of properly training...

The service was superb at this establishment in the drive-thru. The food......well......

No extra crispy available when I came by (Monday, 6-23-14). No problemo, I'll take the original recipe. I thanked the incredibly friendly guy at the window and headed home.

Okay, let's dig in!

Well.......

Have these chicken pieces been sitting under the heat lamp for 1/2 hour? The coating is not crispy, and the leg was a tad (AHEM! A LOT) on the dry side (is meat supposed to pull away from the bone?).

Let's move on to the sides:

Mashed potatoes: I never knew that mashed potatoes could be prepared in such a manner that to consume them would only require a straw (just a little on the soupy side).

Mac and cheese: After a few bites, I realized that I had no idea what in the world I just ate due to the aftertaste I experienced; it was completely alien to me. I wish I could explain it (it's quite difficult to explain the taste when the only word that pops up in your head is, "Plastic").

The biscuit was quite...

I know this is a fast food chain but this place is downright pathetic. I went on a Sunday and pulled up to the drive thru at 10:37. This KFC opened at 10:30 but I was informed their computers were not up yet so they could not take my order. I'm assuming they expected me to leave but I wasn't in the mood for another place. I pulled up to the window, handed them my card, and was told to pull forward. They did not hand me my card back and instead informed me they would bring it out with the order. Honestly whoever came up with that procedure needs to reeducated in food service. 15 minutes of waiting went by and I walked backed in to grab my card. The cashier asked if she could write my card number down to cancel the transaction..... I followed that up with a quick hell no and left. Maybe it is asking too much to have a restaurant functioning and serving food 7 minutes after opening..... They might want to rethink some store policies they...